Director of Project Management, Olo
$129.4-185.5k
+ Equity + Incentive Compensation
On-demand commerce platform for restaurants
Job no longer available
On-demand commerce platform for restaurants
501-1000 employees
Job no longer available
$129.4-185.5k
+ Equity + Incentive Compensation
501-1000 employees
Company mission
To give customers better, faster, and more personal service from the restaurants they love through its digital ordering and delivery platform.
Role
Who you are
- 10+ years experience as an Account/Project Manager or other related field (SaaS or industry experience preferred)
- 5+ years experience managing a team
- Experience leading teams working directly with complex accounts at the senior business and IT levels with executive experience in an advisory role
- Ability to set standards for impeccable project management output and provide guidance on prioritization of competing interests
- Outstanding ability to thoughtfully assess problems holistically and provide resolutions
- Preferred experience with PSA tools or Asana, Jira, Guru, Salesforce, and Zendesk
- Experience creating and executing scalable processes to improve team efficiency
What the job involves
- Olo’s Project Management Team is responsible for guiding restaurant brands through end to end implementation process and successfully launching them on the Olo platform
- As a Director, you will set the vision for the Project Management team, and lead your team on a path of continued growth through employee development, departmental change management and strategic stakeholder leadership
- Additionally, you will act as a leadership sponsor for select customers from kickoff to launch, acting as a point of contact for the implementation while providing the highest level of customer service
- Lead teams responsible for a portfolio of projects with varying levels of complexity to ensure successful outcomes
- Act as a leadership sponsor to align strategic customer's objectives across varying departments with project execution
- Establish change management protocols to align with business strategies and effectively guides Implementation team members through
- Establish a center of excellence to ensure effective controls are in place to monitor departmental project lifecycles
- Establish standards for project plan requirements and complexity based on contract scope and schedules
- Act as a point of escalation to resolve key issues presented by customers, project managers, and Implementation team members
- Lead strategic initiatives to improve deployment velocity in collaboration with Olo leadership and Project Management Team
- Partner with departmental leadership and CX Operations to uncover gaps in processes and offer expertise to implement scalable solutions and implement training opportunities
- Conduct resource planning and collaborates with Implementation leadership to determine proper assignments for all projects
- Ensure consistent project quality output across the Project Management team to align with customers’ unique goals
Our take
In recent years, there have been dramatic changes to the way the catering industry operates. The benefits of pandemic-imposed structures, such as digital ordering interfaces and delivery infrastructure, have outlived the reason they were brought on, as many restaurants have found these digital solutions provide both operational efficiency and additional revenue.
Olo provides all-in-one digital ordering and delivery platforms for restaurants, providing software interfaces for digital payments, menus and ordering, in addition to on-demand delivery. The platforms are provided in both mobile and web formats and facilitate both traditional and alternative ordering systems such as at kiosks, drive-thrus, and voice automated ordering. Whilst the company certainly faces competition from the variety of alternative digital ordering platforms for the catering industry, it stands out by providing an all-in-one solution, instead of focussing on just one area.
The company has partnered with catering giants such as Denny's and The Cheesecake Factory, whilst also providing affordable systems for small independent businesses. The latest addition to its offerings is the commercially available "Borderless" functionality, which has the potential to speed up and streamline payment at venues across Olo's network.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2019
$100m
SERIES D
Jan 2019
$18m
EARLY VC
Total funding: $181.3m
Company benefits
- Premium healthcare coverage
- For you and your family
- 4 mental health days
- Flex work policy + remote office stipend
- 401(k) Match
- Company Equity
- 20 days PTO, 10 sick days +
Company HQ
Tribeca, New York, NY
Leadership
Noah Glass
(CEO)Experience as International Expansion Manager of Endeavor Global, Inc. from 2003 to 2005. CEO of GoMobo.com since 2005.
Salary benchmarks
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