Senior Customer Success Manager, Kyriba
More information about location
2 days a week in office (Staines, London)
Liquidity performance platform
Open for applications
Liquidity performance platform
1001+ employees
Open for applications
More information about location
2 days a week in office (Staines, London)
1001+ employees
Company mission
To help companies transform their liquidity management and use it as a strategic advantage.
Role
Who you are
- 5+ years of experience in Customer Engagement/Success, Account Management, or Sales
- Strong knowledge of SaaS models and value-based engagement
- Strong business and financial acumen; treasury domain expertise is a plus
- Track record of driving client adoption, retention, and growth
- Expert relationship-building, communication, and stakeholder management skills
- Advanced problem-solving, negotiation, and organizational abilities
- High degree of accountability, a "can-do" attitude, and customer empathy
- Experience facilitating executive-level meetings and advisory boards is a plus
- Experience working across multiple international markets and navigating diverse business cultures
- Flexibility: Ability to accommodate customer meetings across EMEA time zones
- English: Fluent/Professional working proficiency (for internal collaboration and international customer communication)
- Highly Preferred (one or more of the following):
- German
- French
What the job involves
- We're looking for professionals who can serve customers across multiple EMEA markets including the UK and Ireland
- The ability to communicate effectively to senior executives including C suits at customers with strong English proficiency, will enable you to support our growing and diverse customer base across the region
- Previous Customer Success background preferred especially in managing a book of business with strategic accounts
- You'll support customers across UKI but may have some customers across multiple EMEA markets
- You possess strong business acumen and the ability to interpret and utilize industry and company information to understand customers' needs and effectively communicate how we'll help them become best run organizations
- You are a Customer Success professional who consults with customers to uncover and help achieve their business goals
- You cultivate C-level relationships and bring data driven insights to life
- You will also be responsible for developing high-trust relationships with your customers, measured through growth, attrition, retention, and relationship health
- This is a strategic role working with our customers across multiple EMEA markets, Kyriba's internal teams, and has central importance to our ongoing success as a company
- Engage with Kyriba's customers across multiple EMEA markets to drive and accelerate their value realization and to ensure business outcomes are being met through consumption of their purchased solutions & success service entitlements, consequently achieving mutual success across the customer lifecycle
- Manage a diverse portfolio of customers spanning multiple countries, including large global businesses and customers with a high-level of complexity, focus and intensity
- Proactively engage customers to ensure they adopt full functionality to get maximum value from Kyriba
- Facilitate executive meetings that measure progress and business impact, adapting your approach to regional business practices and cultural preferences
- Strong outcome focused, drive to deliver value to customers in support of profitable growth and retention goals
- Establish success metrics, annual goals and key objectives with the customer. Leverage data & tools to track and deliver these metrics and goals
- Forecast risk of revenue loss in account base by anticipating and planning for your customers' needs across different markets
- Develop and document advanced, cross-functional, account strategies in Customer Success Plans, deliver success through value and insight relevant and unique to each customer
- Identify opportunities at customer to grow Kyriba footprint through expansion of services
- Establish, maintain and grow broad and deep relationships within each customer account, driving a successful customer lifecycle management strategy
- Facilitate Customer Advisory Counsels and support board member relationships
- Exercise self-awareness and cultural sensitivity when working across diverse EMEA markets
- Prioritize multiple competing priorities and stakeholders across different time zones and regions
- Proactively collaborate with cross-functional teams to achieve successful customer outcomes
- Geographic Coverage: You'll support customers across UKI but may have some customers across multiple EMEA markets
Salary benchmarks
Our take
Now more than ever, businesses require rigorous financial health checks in order to plan for a sustainable future. Kyriba’s platform provides CFOs, corporate treasurers and IT analysts with the tools to connect, protect, forecast and improve their company’s liquidity.
Kyriba's solutions support financial self-analysis, offering actionable insights surrounding a businesses liquidity and short-term health. With 24 years of experience, it offers a strong alternative to traditional bank advice for corporations seeking to improve their financial well-being.
Kyriba’s risk management, treasury management, payments and connectivity products have seen the company process $15 trillion in payments annually. It has raised considerable funding which supports it to broaden its reach and help more companies of all sizes assess and improve their liquidity.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 9 rounds)
Sep 2017
$44.8m
SERIES E
Sep 2016
$23m
SERIES D
Total funding: $152.3m
Company benefits
- Responsible Time Off - We trust and support our employees to take the time off that they need to work at their very best
- Company Matching 401K - We care about your financial future and want to help you plan for it in any way that we can
- Excellent Insurance Plans - Whether it’s medical, dental, or life insurance plans, including HSA and FSA account options, we have you covered
- Wellness Platform Incentives - From yoga to tennis, 5ks to book clubs, we have a holistic wellness program to help you stay happy and healthy, every day
- Disability Insurance - We will do everything we can to improve your care in the event of short-term or long-term disability
- Employee Assistance Programs - We have several programs to help set you up for success, both in and out of the office
- Legal Services - A highly experienced legal team is available to assist and support you in legal matters
- Pet Insurance - Pets are family. So from dogs to cats, birds to turtles, we want you to know that we’ve got your pet family covered
Company HQ
University City, San Diego, CA
Leadership
Melissa Di Donato
(CEO & Chair)Also a Small & Medium Enterprise Digital Adoption Task Force Member at the Department for Business and Trade. Previously a Member of the Advisory Board at Porsche AG, INED at JPMorgan Chase & Co and Founder at Inner Wings.
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