Operations Manager, RepairSmith
$75-105k
+ Bonus
Automotive repair & maintenance services
Job no longer available
Automotive repair & maintenance services
101-200 employees
Job no longer available
$75-105k
+ Bonus
101-200 employees
Company mission
RepairSmith is on a mission to deliver convenient auto repair everywhere with its disruptive service, offering the first and only full-service mobile solution for automotive repair and maintenance.
Role
Who you are
- An undergraduate degree from an accredited college or university is preferred
- 5+ years of experience in operations management, process design, and execution across various teams and regions
- Experience in establishing partnership focused operating procedures with the ability to find workable compromises across the entire company (incl. product, technology, marketing, finance, and operations)
- Industry experience in automotive, mobility, home services, or a delivery related business
- Experience in leading operations teams across various operation sites
- Experience overseeing and growing customer-related operations including customer service and field services
- Strong ability to manage and motivate staff through excellent communication and operational involvement
- Experience with directly interacting with customers and issue/conflict resolution
- Knowledge on how to leverage data analytics to support change management and standardize procedures across teams/regions
What the job involves
- Review the work forecasts and determine productivity requirements to during the day to meet the overall regional objectives
- Optimize the market coverage in your area and service areas of the existing RepairSmith vans
- Run daily stand-ups with the technicians at the HUB
- Develop and execute fleet service standard operating procedures
- Manage, motivate and grow the technician workforce with focus on required technicians’ skill level and directing towards efficiency of the dedicated workforce, this includes timecards, schedule management and staff management leveraging the centrally provided HR systems
- Enhance the current workshop and stocking infrastructure. Identifying and contracting a suitable operations home base to park and stock the service vans, specifically for the Fleet and location-based service operations
- Collaborate with parts and dispatch central team members in your market area to enhance pre-booking and Repair Order volume growth
- Manage and develop a team of fleet designated managers, team leaders, service technicians, service advisors and reinforce the role of the launch manager in close alignment with the sales team
- Cooperate closely with the fleet sales team members to achieve service sales targets and maintain customer satisfaction
- Specify digital product requirements supporting the efficient service execution (site scheduling, technician scheduling, parts identification and ordering, bonus, and timecard accounting, etc.)
- Work on site to perform field visits, coach, manage, motivate and grow the technician workforce for Fleet with a focus on required technicians’ skill level and directing towards the efficiency of the dedicated workforce, this includes timecards, schedule management, and staff management leveraging the centrally provided HR systems
- Enhance the current hubs and stocking infrastructure
- Interact daily with sales and account management to ensure all stakeholders are aligned
- Be the point of escalation for material service-related issues and proactively recommend go-forward solutions
- Ability to travel
- Identifying and contracting a suitable operations home base to park and stock the service vans, specifically for the Fleet and location-based service operations
- Identify improvement opportunities and initiate optimization measures along with fleet service operations (scheduling, dispatch, service/repair execution, customer interaction, and follow-up, fleet repair van/tool handling, etc.)
Our take
RepairSmith offers automotive repair and maintenance services from top-rated mechanics, arranged via mobile devices. Users can access at-home or at-work services, with RepairSmight also offering this service to fleet operators, dealerships, and rental agencies. This new, on-demand, on-location approach looks set to modernize the independent repairs market, which to date has remained relatively undisrupted.
The speed of RepairSmith’s growth speaks highly of its solution. It has expanded across several states and attracted high-end backing from the likes of Mercedes Benz and Porsche Ventures. The company's approach has meshed well with the shift towards on-demand home delivery services, and the timing of RepairSmith’s launch definitely contributed to its establishment.
With RepairSmith’s two-sided approach to automotive repairs, it has exposure to a substantial portion of the lucrative US automotive service market. In 2022 it was acquired by AutoNation, an automotive retailer based in Florida, as part of its efforts to enter the after-sales service market and respond to consumer demand for more convenience in these services.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (1 round)
Aug 2021
$42m
SERIES B
Total funding: $42m
Company benefits
- 100% company-paid employee medical, dental, and vision
- 100% employee covered life insurance
- Long-term and short-term disability (60% employee covered)
- Equity
- $500/year reimbursement for car repair
- Unlimited PTO (per manager approval)
- $500/year wellness reimbursement
- $500/year mental wellness reimbursement
- $1,000/year reimbursement for continuing education
Company HQ
El Segundo, CA
Leadership
Patrick Hannon
(Business Unit Head)VP of Finance at AutoNation, that purchased RepairSmith in 2022. Former Senior Director of Fulfillment Strategy and Technology at Carvana.
Salary benchmarks
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