Senior People Operations Manager, Flywire
Global payments processing
Job no longer available
Global payments processing
1001+ employees
Job no longer available
1001+ employees
Company mission
To improve the payment experience for everyone.
Role
Who you are
- Bachelor's Degree, MBA/Master’s degree or SPHR/GPHR certification preferred
- At least 8 years of experience in Global People Operations and People Management
- Strong experience with employment law in the EMEA region
- Strong “people-first” cross-functional employee and internal/external stakeholder service orientation
- Demonstrated ability to deliver complex services, in a high volume, scaled environment, in accordance with documented processes and policies
- Excellent analytical and problem-solving skills, with an eye for detail and accuracy; ability to do root cause analysis, use data, or if neither exist, use judgment and experience, to guide decisions and action plans
- Significant project management experience related to implementation of new, complex programs, systems and/or processes
- Passion for leading, developing and motivating frontline operations teams across geographies, comprising diverse team members from varying backgrounds with varying levels of experience
What the job involves
- Drive cross-functional, global collaboration and delivering on all People Operations goals, processes & programs in consideration of Flywire values/cultural norms, company practices & policies, applicable regulatory statutes, market practices and compliance requirements throughout the entire employee life-cycle
- Advise and manage sensitive employee relations information/ cases in collaboration with the Global People Partner team, legal, and external stakeholders in a confidential, documented and effective manner
- Regularly collaborate and maintain cooperative relationships with the People Team’s Centers of Expertise (COEs) including Talent Acquisition, Experience, Total Rewards, L&D as well as cross-functional collaboration with global People Team partners (i.e., payroll, IT, Legal, Finance, Marketing, etc.) Being actively involved in decision making and strategy to respond to different People Team needs
- Lead and support the full implementation and timely execution of Flywire’s annual and mid-year people processes & programs such as employee surveys, performance management, promotion and compensation cycles
- Set, create and propose strategic projects that will allow to improve results and deliver best in class experiences within the company
- Act as a People Team point of collaboration to ensure the right internal/ external stakeholders & partners are engaged in a timely manner to ensure the efficient execution of all people processes & programs while supporting FlyMates, people managers, and the global People Team
- Be responsible for ensuring all people process and programs are performed in a timely and compliant manner to offer exceptional end-to-end FlyMate experiences while meeting the Flywire’s compliance requirements
- Effectively use data to communicate, propose changes, & present opportunities & risks to Flywire’s People Team processes & programs
- Accurately and timely report People Team status updates and key performance indicators (KPIs) as directed and propose updates and deeper analysis where required to provide added value data to the team and the business
Our take
Flywire is a digital platform that simplifies the paying experience for international transactions. Flywire leverages its vertical-specific software and payments technology to deeply embed within client's existing accounts-receivable workflows.
Flywire was first set up to help international students pay their tuition for American colleges, but has since grown into a global payments enablement and software company. It has processed billions of dollars in payments for clients across the world and secured approval for its major payment institution license, enabling it to operate domestic money transfer and cross-border money transfer services.
Flywire serves clients across education, healthcare, travel, and B2B, including several Ivy League schools, and top US hospital systems. The company appears to be focussed on growth, including by strategic acquisitions and entry into new markets, recently in the Asia Pacific and Australia, as well as further developing its channel partners ecosystem.
Steph
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Mar 2021
$60m
SERIES F
Feb 2020
$120m
SERIES E
Total funding: $323.2m
Company HQ
Downtown Crossing, Boston, MA
Leadership
Mike Massaro
(CEO)Mike joined Flywire as a VP of Business Development in 2012 before becoming CEO in 2013. Prior to this, he spent 6 years at Carrier IQ as a VP of Strategic Accounts & Corporate Development and Advisor.
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