Pay Support Specialist, Punchh

$50.4-64k

The position may be eligible for additional compensation, including a bonus, commission and/or equity, as applicable

SQL

Mid and Senior level

Remote from US

Loyalty and engagement platform for brands

Job no longer available

Loyalty and engagement platform for brands

201-500 employees

B2BArtificial IntelligenceMarketingMachine LearningSaaSAutomation

Job no longer available

$50.4-64k

The position may be eligible for additional compensation, including a bonus, commission and/or equity, as applicable

SQL

Mid and Senior level

Remote from US

201-500 employees

B2BArtificial IntelligenceMarketingMachine LearningSaaSAutomation

Company mission

To enable their customers to quickly scale, own their path to innovation, and take back the relationship with their own customers.

Job

Company

Role

Who you are

3+ years of payments industry experience
Understand the North American payments operations, market, and best practices
Full working knowledge of TCP/IP networking and infrastructure
Familiar with Scripting languages including SQL
BS in Computer Engineering or other related technical competancy is preffered
Ability to learn quickly, including excellent research skills and ability to communicate technical information in layman’s terms
Detail-oriented and thorough with an eye for accuracy
Familiarity and knowledge of Microsoft applications

What the job involves

Provide specialized level of support for Payment’s hardware and software, including, but not limited to, operational and technical problems
Investigate and resolve escalated payments that can involve settlements discrepancies and/or software challenges
Support the front team on payments cases and investigation to resolution
Know and own our Processor and Gateway knowledge contributing to the organization overall readiness
Identify, address, and manage bugs, and production incidents recognizing the urgency of different impacts to the business
Participate in cross-functional teams to drive continual improvement throughout the organization
May be assigned to increasingly complex and high-volume projects
Communicate any training concerns or opportunities to management in a timely fashion
Utilize technical knowledge and analytical techniques to develop procedures and standards in support of the technical aspects of Customer Service
Work with internal and external customers to ensure that PAR product performance is up to expectation
Translate client needs to a Product team for consideration into future product releases, and the ability to influence the priority of deliverables to represent client needs

Our take

Punchh is a provider of digital customer engagement and loyalty solutions for brick-and-mortar restaurants. The company’s AI-powered platform unifies customer data, offering restaurant marketing professionals a more informed way to launch campaigns and make the right offers at the right time.

Punchh's platform integrates with a number of systems and services, including POS and payment providers, allowing clients to implement it easily into their existing systems. The company has also partnered with agencies and system integrators towards enabling the brick-and-mortar establishments it serves to create omnichannel digital experiences that cater to the modern consumer.

Punchh has a number of high value customers including Papa John’s, TGI Fridays, and Pollo, as well as having a strong international presence. The company continues to make strategic partnerships to bolster both the utility and compatibility of its products with the often disparate systems employed in the industry.

Kirsty

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 6 rounds)

Nov 2019

$40m

SERIES C

Apr 2018

$20m

SERIES B

Total funding: $101m

Company benefits

Medical coverage, plus dental and vision
Training, support, and personal development
Unlimited paid time off for max balance
Flexible work to match your life

Company HQ

Hayward Park, San Mateo, CA

Leadership

Sastry Penumarthy

(VP & CSO)

They started their career with 3 years at Siebel Systems before joining BEA Systems from 2003 to 2007 in Product & Solutions Marketing. They co-founded Nuevora in 2007 before starting Punchh in 2010.

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