Customer Success Manager, Carbon6

• Proven Experience: You've clocked at least 1-3 years experience working in a tech related, customer success/account manager position. You also are Google Ad certified and understand the entire process of launching, optimizing, and managing campaigns
• Ability to Learn Quickly: Adapt swiftly to new tools, technologies, and business processes. You absorb information like a sponge, putting newfound knowledge into action with lightning speed, ensuring our team stays ahead of the curve. Learning new things doesn’t scare you - no matter the complexity
• Organizational Skills: Your organizational prowess enables you to manage multiple clients and projects with ease. No detail escapes you. You are committed to precision, maintaining a clear and ordered workflow that benefits both our team and our clients
• Relationship Building: You're a people person with superior interpersonal skills and a knack for relationship management. People can’t help but feel connected to you and you have a way of making people feel confident you’re on their side and will do whatever it takes to do right by them
• Excellent Communication: You can break down complex concepts into understandable terms, inspiring action with your communication skills. You are gifted in both speaking and listening, leading to a more transparent and effective communication process. You are equally eloquent and comfortable communicating in writing, in person, and when speaking to large groups
• Problem-Solving Skills: You're skilled at identifying potential obstacles and finding effective solutions quickly. You understand the most powerful thing you can do to drive solutions is to deeply understand the problem. You are innovative and push boundaries when it comes to finding the best solution - you don’t just stick to the obvious or the “tried and true” strategies
• Systems thinker: You have a knack for seeing the bigger picture and understand how individual components interact to form a whole. You can foresee the downstream impacts of decisions made today and you use these to inform your approach on everything you work on. You understand when it’s the right time to build fast and scrappy, or slow to scale, and how to balance these things to meet both short- and long-term objectives
• Self-Starter: You're driven, proactive, and always ready to get things done. You are autonomous, able to take initiative and drive projects without needing external motivation
• Customer-Centric: You are fundamentally guided by the principle of putting customers first, shaping every decision with the goal to enhance their experience. You are relentlessly driven to surpass expectations, transforming ordinary customer interactions into memorable experiences

Desirable

• Product Research and Campaign Launches: Utilize all available resources to conduct thorough product research for customers during the audit stage. Provide valuable insights and recommendations to clients regarding product positioning, market trends, and audience targeting to maximize campaign effectiveness. Collaborate with clients and internal teams to develop and implement our patent-pending campaign strategy, ensuring a successful and impactful launch
• Optimize Google Ad Campaigns: Utilize your extensive knowledge of Google Ads to ensure our clients' campaigns are consistently optimized. Continuously monitor campaign performance, analyze metrics, and make data-driven adjustments to improve results and meet client satisfaction goals
• Performance Analysis: Regularly review campaign metrics and provide insightful analysis to clients, highlighting key performance indicators, trends, and opportunities for improvement. Collaborate with clients to align their objectives with campaign strategies, maximizing their return on investment
• Client Relationship Management: Develop strong relationships with clients by serving as their trusted point of contact for all campaign-related matters. Understand their unique business needs, provide exceptional customer service, and proactively address any concerns or issues that may arise
• Strategic Planning: Work closely with the sales and account management teams to develop effective Google Ads strategies aligned with clients' marketing objectives. Collaborate on campaign planning, targeting, and budget allocation to ensure optimal campaign performance and client satisfaction
• Industry Knowledge: Stay up to date with the latest trends, best practices, and advancements in Google Ads and digital advertising. Share industry insights and recommendations with clients to help them stay ahead of the competition and achieve their marketing goals