Director of Resell Go-To-Market, ServiceNow
$143.5-236.8k
Plus equity (when applicable), variable/incentive compensation and ESPP
Office located in North Racine Avenue, Chicago
Cloud-based digital workflows for enterprises
Job no longer available
Cloud-based digital workflows for enterprises
1001+ employees
Job no longer available
$143.5-236.8k
Plus equity (when applicable), variable/incentive compensation and ESPP
Office located in North Racine Avenue, Chicago
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- 10+ years of experience in Go-To-Market leadership roles, with specific expertise in reseller programs, partner ecosystems, or channel sales in the SaaS, technology, or enterprise software industries
- Proven track record of designing and implementing successful reseller GTM strategies that drive measurable revenue growth and partner success
- Deep understanding of enterprise software and cloud/SaaS platforms, with experience in the ITSM, ITOM, or enterprise workflow automation space preferred
- Exceptional leadership, communication, and relationship-building skills, with experience managing global, cross-functional teams and partners
- Strong analytical and strategic thinking skills, with the ability to interpret market data and translate it into actionable plans
- Experience working within or alongside a high-growth, innovative organization like ServiceNow is a strong plus
- Up to 20% expected travel
What the job involves
- ServiceNow is seeking a strategic and results-oriented Director, Resell Go-To-Market (GTM) to lead our global reseller strategy and execution
- In this critical role, you will shape and drive the success of ServiceNow’s resell ecosystem, collaborating closely with cross-functional teams to expand our market presence, optimize reseller performance, and deliver exceptional value to our customers and partners
- As a senior leader, you will be responsible for designing and operationalizing innovative GTM strategies tailored to the unique needs of the ServiceNow platform and ecosystem
- This role demands a combination of strategic thinking, deep reseller program expertise, and an ability to lead cross-functional teams in a fast-paced, high-growth environment
- Trusted Strategic Partner to the Executive Team
- Drive alignment, execution, and efficiency across the organization
- Operational Excellence: Translates executive vision into actionable priorities, ensuring consistent progress on key initiatives and cross-functional alignment
- Strategic Planning: Manages business rhythms, goal setting (OKRs/KPIs), and executive communications to maintain focus on strategic objectives
- Executive Enablement: Anticipates needs, streamlines decision-making, and enhances leadership productivity through coordination, analysis, and stakeholder management
- Develop and Execute Resell Strategy:
- Create a comprehensive, scalable global reseller GTM strategy aligned with ServiceNow’s business goals
- Identify growth opportunities within the reseller ecosystem and build initiatives to capitalize on those opportunities
- Define the value proposition for resellers and ensure clear alignment with ServiceNow’s core value proposition and offerings
- Partner Enablement and Success:
- Drive programs and initiatives to onboard, enable, and empower resellers to successfully sell and support ServiceNow solutions
- Establish KPIs to monitor reseller performance and continuously optimize partner engagement, sales productivity, and customer outcomes
- Serve as the primary executive sponsor for key reseller partnerships, ensuring alignment, trust, and collaboration
- Cross-Functional Collaboration:
- Work closely with Sales, Product, Marketing, Partner Ecosystem, and Customer Success teams to drive joint GTM initiatives
- Partner with the ServiceNow Alliance and Channel Sales teams to create joint GTM plans that maximize reach and customer impact
- Collaborate with Finance and Operations to ensure reseller program scalability, profitability, and compliance
- Market Insights and Thought Leadership:
- Stay ahead of industry trends, competitor activities, and market dynamics to inform strategy and execution
- Represent ServiceNow at key partner and industry events, reinforcing our leadership in the technology and SaaS space
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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