Content Designer, Capita
Work From Home
Consulting, transformation and digital services
Job no longer available
Consulting, transformation and digital services
1001+ employees
Job no longer available
Work From Home
1001+ employees
Company mission
To create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society.
Role
Who you are
- UK Residency for minimum of the last 3 years to meet some client vetting requirements
- Existing right to work in the UK
- Are a passionate, committed content designer with a proven track record, preferably working within local or central government, or financial sectors
- Have experience working as part of a wider UX team and within a multidisciplinary squad
- Have experience receiving and giving feedback in an internal collaborative environment who take critique well as a chance to iterate and improve
- Have experience working with agile methodologies and within an agile team
- Have a strong understanding of
- Content design best practices, and know when to challenge or simplify an approach
- User centered design practices and how to integrate them into the agile process
- GDS best practices and how to write content for government
- A strong communicator with both internal and external stakeholders at all levels
What the job involves
- As a Content Designer you will be part of our User Experience team, working with our User Researchers, User Experience Designers, Service Designers, and the rest of the wider team
- You will be responsible for taking a user need and present it in the right context, at the right time, in the right format
- Researching – work with user researchers and designers to uncover user needs and ensure content is iterated and simplified to enhance the customer experience
- Evaluating – reviewing designs or existing services and ensuring that content guidelines are followed, and where needed standardised and developed within the rest of the team
- Advocating – ensuring the importance of content framed around user needs is evangelised throughout our team, developing content that is accessible by default
- Presenting – sharing your findings with the wider team in an engaging and collaborative way, choosing the right content type where needed (for example copy, infographics, charts or visual whiteboarding)
- Recommending – suggesting where improved content can be integrated throughout the service, including UI copy, error messages, guidance help text, menu items, user guides, supporting documentation and any other user touchpoints
- Collaborating – working within a multidisciplinary team to ensure that user-driven design and development is conducted throughout, and collaborating with SMEs to define specific content requirements, as well as participating in internal design crits and providing peer feedback
Salary benchmarks
Our take
Capita delivers consulting, digital and software solutions to improve connections between businesses & customers, and governments & citizens. Founded in 1984, it now offers its expertise across wide ranging industries, and it’s this depth and breadth of expertise that has made Capita a primary port of call for a number of varying businesses.
Capita’s offering is only becoming more important in today’s economy. Fierce competition has meant that established companies can fail faster than ever before, and the public sector must keep up with rapidly changing technology. As a result, both need to constantly innovate, and this is where Capita comes in.
The company is working to become both a stronger and simpler business in the long term. As part of this, it is selling off non-core businesses to strengthen the balance sheet and switch focus to its two key divisions: Capita Public Service and Capita Experience.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Company benefits
- Company-matched pension
- Parental leave and pay
- Buy extra holiday
- Eye care vouchers
- Life assurance
- Season ticket loans
- Dental insurance
- Health assessment
- Life assurance
- Retail vouchers
- Restaurant discounts
- Beauty & fitness discount
- Hybrid (at home & the office)
- Flexible working
Company HQ
City of London, London, UK
Leadership
Adolfo Hernandez
(CEO)Previously Vice President of the Global Telco Business Unit for Amazon Web Services (AWS), CEO of SDL and acision and was the EVP & President of Global Software, Services and Solutions for Nokia.
Share this job