Customer Success Manager, Choco
Japanese Speaker
$76.1-114.2k
3-5 days a week in office
Enabling a sustainable food system
Job no longer available
Enabling a sustainable food system
201-500 employees
Job no longer available
$76.1-114.2k
3-5 days a week in office
201-500 employees
Company mission
To lead a change in one of the oldest industries on the planet.
Role
Who you are
- 3-5 years of experience in Customer Success, with proven excellence managing internal and external stakeholders
- Fluent in Japanese and able to communicate with clients in a professional setting
- Strong communicator who is comfortable articulating complex and diverse technical solutions to partners
- Sales mentality with history managing QBRs, retention, and upsells
- Data-driven mindset with a focus on finding solutions and executing
- You are ready to build a generational company, and you want to solve food-waste
- You always put team success over individual success
- You are humble, enjoy learning and receiving feedback
- You take true end-to-end ownership of everything you’re working on
- You’re ambitious and can show proven resilience
- You’re fast, enjoy hitting deadlines, and see projects through to completion
What the job involves
- The Vendor Customer Success team at Choco strives to ensure vendor success throughout the partnership onboarding and product implementation journey. You will support our Vendor Sales team with the execution of deals and partnerships that we’ve closed with vendors
- Support the Vendor Sales team as they enter the negotiation process and take ownership of newly-signed vendor relationships
- Prepare and lead training for new users to ensure a seamless onboarding process
- Partner with key stakeholders to ensure clients are optimizing the product for maximum benefit
- Share vendor learnings and feedback with product and marketing teams to help drive activities toward acquisition and engagement
- Work closely with the Restaurant Sales team to share opportunities and insights
- Coordinate a seamless vendor onboarding experience with the goal of the shortest possible time to value
- You will be given access to a WeWork passport, where you have the opportunity to meet up with team members in your area
Our take
The restaurant industry has seen vast technological innovations throughout the last decade, yet the state of supply chain ordering and administration does not reflect this. Restaurants are still using archaic paperwork to order from suppliers, and this has the tendency to become clunky, inaccurate, and result in food waste. Choco exists to improve this situation by connecting restaurants and suppliers through its food ecosystem management software.
Choco isn't the only company to notice the potential for disruption in this space, but it has taken a unique approach by providing bespoke inventory applications and analytical tools to both restaurants and suppliers. Because of this, it has a large and rapidly growing userbase and its supply chain now links more than 31,000 businesses globally, with more than £1.2 billion in goods traded on its platform.
It's also raised large amounts of capital in several funding rounds and achieved unicorn status with a valuation exceeding $1 billion. It now has eyes on expansion, currently working with clients across the U.S. and Europe but also planning to begin operations in South America, the Middle East, and Asia in the near future.
Steph
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2023
$28.9m
LATE VC
Dec 2022
$38.1m
LATE VC
Total funding: $341.6m
Company HQ
Kreuzberg, Berlin, Germany
Leadership
Daniel Khachab
(Co-Founder & CEO)Experienced as Global Venture Development Manager and CEO of Rocket Internet SE.
Julian Hammer
(Co-Founder)Before co-founding Choco, they freelanced in Product & Marketing with Ace & Tate, BuzzHire and UpLabs. Before that, they were a Senior Venture Associate with EPIC Companies and the Head of Marketing Intelligence for Global Savings Group.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 6 more jobs at Choco