Program Manager, Masabi
Fare payments platform for public transit systems
Job no longer available
Fare payments platform for public transit systems
201-500 employees
Job no longer available
201-500 employees
Company mission
To drive the fare payment revolution, powering the journeys of millions all over the world.
Role
Who you are
- Exceptional program management in complex, technical environments and large-scale system migrations
- Strong experience in project management or development methodology: Agile, PMP, PMBOK or Prince2
- A number of years of experience in the E2E project lifecycle, from bid to delivery, with full responsibility for multiple projects
- Delivery management in a complex, technical discipline with a configuration component and SaaS delivery methodology
- A true business manager who can be creative and entrepreneurial and enjoys dealing with the grey zones
- Strong experience in strategic-level negotiations in a large multinational type organisation
- Proficiency with Microsoft or Google presentations, documents or spreadsheets, and project management solutions (MS Project, Gantt, Smartsheets etc.)
- Collaborative team player who believes in creating strong internal dynamics
- Highly desirable: exposure or at least understanding of Full Fare Collection/Mobility as a Service, payment processing or credit card transactions
- Willingness to travel up to 15-25% of the time (mostly internally in the USA or Canada, and when it's safe to do so)
- Knowledge or proven interest in transit or smart-city applications
What the job involves
- You will be responsible for managing the migration and implementation of full fare, account-based solutions through their entire lifecycle; from design to delivery, including all software, hardware (onboard bus validation, gates and handheld devices, smart-card solutions, ticket vending machines, retail channels), integration points (SDK and custom integration) through to launch planning and long-term adoption strategies
- You will be working on some of the country's most complex transit projects, including partnering with Masabi's range of system integrators and providing expert guidance on Masabi's fare payment solutions as part of more holistic digital transformation programs
- On a Program Level, you will be responsible for developing a program's objectives and strategy and assessing how it will impact our partners, business, or organisation
- You will define and oversee the projects needed to reach targeted goals for each program
- You will also get to lead a group of Masabi service personnel (project managers, account managers, technical consultants, support and hardware teams) in a team-oriented approach to program delivery, leveraging skills and assets across the service team and matrixed teams
- Overall, we're looking for people who possess great experience in change management and digital transformation programs and are adept at using consultative skills to guide transit agencies and partners on how they should implement full-fare collection strategies
- Program manage complex technical solutions, including custom solutions within transportation and MaaS
- Familiarity with systems integrators and embedded technology models within this type of delivery, from interest all the way through to system delivery
- Financial accountability for program delivery for profitability, margin and cost basis
- Commercial accountability and control from pre-bid to post-delivery
- Working with agencies at all levels to develop full-fare collection and MaaS (Mobility-as-a-Service) solutions
- Executive management relationship development
- Key stakeholder management, relationship management and consulting services for best practices, risk management, cost control and commercial decisions
- Creation and management of delivery schedules, as well as management of complex projects and relationships at the most senior levels
- Negotiating critical roadmap requirements with internal teams
- Working with business development and account managers to scope requirements, as well as defining feasibility and cost estimation for new or existing opportunities
- Leading status meetings and steering committees to represent the agency voice and negotiate strongly for the agency on timelines, requirements, customisation, integration and enhancements
- Assess project and executive risk to implement controls, communication and risk management strategies
Our take
Masabi is developing a SaaS-based fare collection and ticketing platform that allows commuters to buy and present tickets for public transport on their mobile phones or by tapping a bank card. Replacing ticket booths, vending machines and on-board points of sale, Masabi presents a convenient and modern alternative for public transport providers without the hefty set-up fees of an in-house solution.
Competition has recently been heating up in the SaaS for mobility services sector, and Masabi now faces competition from the likes of Transloc, Passport and SilverRail Technologies. However, Masabi stands out with the flexibility of its platform and its ease of implementation (just over two weeks in the case of Nikko Kotsu Bus in Japan, compared to the months it can take for competing solutions).
Masabi now has deployments with over 150 transit agencies in 9 countries, with millions of passengers using its fare and ticketing system each year. It is continuing to expand its customer base, most recently deploying its platform with Eau Claire Transit and the Las Vegas Regional Transportation Commission. As more transit companies switch from legacy systems to modern ticketing solutions, Masabi is well poised for future success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2019
$20m
SERIES C
Dec 2015
$12m
SERIES B
Total funding: $40.8m
Company benefits
- Enhanced parental leave
- 20 days of vacation per year (in addition to public holidays), plus the option to buy an additional 5 days of vacation each year. On top of this, our office is shut every year between Christmas and New Year, totalling a whopping 28+ days of vacation
- Private Healthcare and Life Insurance via Trinet
- Choice of a workstation
- $250 per year to spend on your home office
- Flexibility to work from home whenever you need to and flexible working hours (we are currently operating fully remote due to COVID-19)
- Ability to work for up to 3 months per year from any country in the world
- Regular social gatherings with a monthly spending allowance for each employee
- Fun and collaborative environment with a focus on making a difference in the world
Company HQ
London, UK
Leadership
Ed Howson
(Co-Founder)Previously Senior Account Manager at AxiCom, Founder and Managing Partner at Temono Communications since 2005.
Tom Godber
(Co-Founder & Advisor)Previously Developer at Accenture & at Trilogy Software, Non Exec Director at Pinga and ex-CPO at Masabi since the establishment of the company. They are a Mentor for Black Valley since October 2021.
Ben Whitaker
(Director & Co-Founder)Previously a security expert and engineer, Ben has helped define the UK rail mobile ticketing standard and is now the company’s product evangelist, focusing primarily on innovation.
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