HCUK Business Development Manager, Santander
Hyundai, Scotland & NI
Retail and commercial bank
Job no longer available
Retail and commercial bank
1001+ employees
Job no longer available
1001+ employees
Company mission
To help people and businesses prosper.
Role
Who you are
- Has worked within the ‘captive’ motor related financial services industry or has worked in a motor manufacturer sales and marketing environment
- Excellent and proven track record of achieving/exceeding sales targets
- Proven track record of account management
- Proven ability to negotiate and influence both internally and externally at all levels
- Has an appreciation of legal, regulatory and compliance issues relating to the use of customer data and is familiar with the principles encapsulated within ‘treating customer fairly’ code of conduct
- Excellent Time Management and problem-solving skills
- In addition to the above it is expected that any candidate is able to display a good understanding of the general market sector, can exhibit sound business acumen, have excellent interpersonal skills and is comfortable and confident when dealing with Senior-level management
- Has the appropriate level of education or professional related qualifications
What the job involves
- Reporting into the Sales Director for Hyundai Finance and working with a number of retailers within an appointed region, the key purpose of the role is to maximise new and used car sales through the Hyundai franchise network through the utilisation of Hyundai Finance products and services
- Under the guidance of line management, develop a sustainable and profitable business relationship with all allocated dealers, with specific focus on:
- Ensuring the dealer is equipped to offer our products in a compliant manner under current regulation
- Monitoring the product mix, cancellations and complaints of the dealership and assisting in addressing problems when necessary
- Maximising dealer profitability and sales by promoting our range of finance products
- The use of TCM products to shorten the change cycle
- Integration into OEM and dealer activity
- Conducting regular finance and insurance reviews with dealers to highlight performance and look for growth opportunities
- Manage the company’s wholesale exposure via close monitoring of the dealer performance
- Develop a quarterly activity plan detailing call visit schedule and key focuses during these visits based upon the strategic goals established for the role with line management and actions highlighted during Finance and Insurance Reviews
- These actions should be recorded using the HUB
- Deliver the annual sales plan in line with the prescribed volume and profit requirements through on-going review, development and monitoring of opportunity within your region and costs with your line manager
- Establish a strong working relationship with all dealers within your region at the appropriate level, as well as HMUK counterparts as appropriate
- Working in conjunction with the Sales Director, identify, develop, plan, deliver and review coaching and training sessions within your region to maximise dealer performance for both conquest and renewals opportunities
- Working in conjunction with line management, develop a clear understanding of support levels and using this information develop a strategy to maximise support to Hyundai Capital by growing loyalty, increasing volume and reducing the Trade Cycle
- Provide regular feedback on competitor activity both within your region and nationally to assist in the development of new campaigns and strategies
- Maximise customer renewal programs (Kia Renew) by ensuring timely and comprehensive dealer activity and accurate feedback within your region
- Assist in shaping the customer renewal programs through providing regular feedback to the Marketing Communications Manager and Line management
- In line with the company’s risk and compliance statement of responsibility and objectives, identify risks, incidents and breaches, in accordance with company policies and department procedures
- Ensure all activity, including personal data usage, advertising and communication content, are compliant from a legal, regulatory and business perspective
- Manage and motivate dealers to offer a compliant sales process which gives customers an adequate product explanation, a Treating Customers Fairly focus, to adopt a regulated complaints handling procedure and to carry out other compliance tasks as requested
- Carry out any other tasks from time to time as may reasonably be requested
- Planning: Capable of developing coherent high-level (strategic) plans as well as detailed project/programme level plans
- Communication: Possess good written and verbal communication skills and be able to effectively communicate with and present to both internal and external stakeholders across all business levels
- Teamwork: Be an excellent team player, able to establish strong working relationships with stakeholders, colleagues and business partners
- Time Management: Display sound time management skills by delivering activity within prescribed timeframes through the effective prioritisation of actions across multiple projects and on-going programmes within their appointed region, factoring in travel time and the required logistics
- Influencing and negotiating skills: Engage with internal and external stakeholders in order to reach mutually beneficial business outcomes
Salary benchmarks
Our take
Santander serves 14 million UK customers as a retail and commercial bank. Despite a mixed history, including issues with call centre service, mis-selling PPI, and anti-money laundering control failures between 2012 and 2017, Santander continues to thrive by focusing on innovation, digitalisation, and sustainable, responsible growth.
Recently, Santander has enhanced its digital and mobile services to meet the needs of modern banking customers. This includes the My Home Manager app, which provides mortgage customers with a centralised platform for their information, and increased fraud alerts to protect less digitally literate customers as they transition online. These efforts aim to connect physical and digital channels for a seamless customer experience, positioning Santander to better compete against digital banks like Monzo and Starling.
In addition to these digital advancements, Santander has joined forces with Iberpay in Spain to become inaugural participants in the European Payments Council’s One-Leg Out Cross-border Transactions Instant Scheme (OCT Inst). This initiative is set to introduce global instant transfers, further emphasising Santander's commitment to innovation and enhancing its service offerings in the digital banking landscape.
Freddie
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Company HQ
London, UK
Leadership
Mike Regnier
(CEO)Former CEO of the Yorkshire Building Society, where they also previously worked as Chief Customer Officer and Chief Commercial Officer.
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