Senior Strategic Engagement Manager, Atlassian
$112-207k
Software development and collaboration platform
Job no longer available
Software development and collaboration platform
1001+ employees
Job no longer available
$112-207k
1001+ employees
Company mission
To give all teams the tools required to collaborate and innovate with new levels of productivity.
Role
Who you are
- 10+ years of experience within SaaS companies
- 2+ years of Enterprise customer-facing roles
- Demonstrated customer engagement management ability including escalation management, customer advocacy, and managing multiple engagements simultaneously
- Customer discovery/interview skills
- Experience identifying and explaining themes from customer data
- Experience working on cross-team projects, engaging with Sales, Product, Support, and other teams
- Experience helping an organization adopt an Atlassian product or similar product
- Technical Project Management experience including planning, scheduling, monitoring, and stakeholder reporting
- Foundational technical skills and familiarity with Atlassian solutions
What the job involves
- Own the Atlassian Advisory Services relationship with some of our largest customers, helping the unlock the potential of their teams
- Manage client expectations, engagement health, and ensure successful completion of delivery work with the customer
- Orchestrate assigned Atlassian teammates for your client engagements
- Collaborate with Atlassian Enterprise Solution Strategists, Enterprise Technical Architects, and other internal and external Partner teams to support the client
- Co-create a long-term strategic engagement and adoption roadmap with the client to achieve their goals
- Reach into all parts of Atlassian to advocate for and facilitate a deeper level of engagement with our largest enterprise customers
- Help identify and promote opportunities for service and tool expansion within a client organization
- Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events
Our take
Atlassian creates software products for developers and project managers to help teams work together more efficiently. Since its founding in 2002, the global company has built up a strong suite of high-performing products including Jira, Trello, and Confluence.
Whilst their focus has predominantly been on software team management, products like Trello mark a shift in strategy for Atlassian, who intend to expand their coverage to other sectors. It is a smart move: with companies increasingly operating globally, the ability to coordinate projects from a common hub is more useful than ever. This is further compounded by the shift to remote workforces over the early 2020s.
Atlassian plans to further enhance the user experience of its products by minimizing friction in its connecting apps, meaning that product integration will be easier for its customers. Atlassian continues to perform strongly financially, and with its products playing a key role in two major fields - Agile and DevOps - they look set to remain an integral and successful market leader as the industry develops.
Freddie
Company Specialist at Welcome to the Jungle
Insights
41% employee growth in 12 months
Company
Funding (1 round)
Jul 2010
$60m
SERIES A
Total funding: $60m
Company benefits
- 5 annual paid Volunteer Days
- Company equity
- Flexible working hours
- Work from home opportunities
- Health insurance
Company HQ
Wynyard, Sydney, NSW
Leadership
Scott Farquhar
(co-CEO)While studying at the University of New South Wales, Scott founded Atlassian in October 2001. They have been co-CEO since, alongside being a Director of RedBalloon, and an Investor and Advisor.
Mike Cannon-Brookes
(co-CEO)Having studied Information Systems at the Univeristy of New South Wales, Mike co-founded Atlassian on graduation. As well as investing, mentorship, and directorship, Mike serves as co-CEO with Scott.
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