Lead User Experience Researcher, 1stDibs
$156-183.5k
Plus equity (where applicable)
Online marketplace for design lovers
Job no longer available
Online marketplace for design lovers
201-500 employees
Job no longer available
$156-183.5k
Plus equity (where applicable)
201-500 employees
Company mission
To enrich lives with extraordinary design.
Role
Who you are
- You have 5+ years of experience as a UX researcher in a product environment, ideally across buyer and seller segments (e-commerce marketplace experience a plus)
- You have experience with qualitative research including recruiting for and moderating interviews, both online and in-person
- You have experience with quantitative research including building and deploying surveys, and analyzing survey and user behavioral data
- You are proficient at communicating user research findings with cross-functional partners and stakeholders to drive impact
What the job involves
- As the Lead User Experience Researcher at 1stDibs, your role will be instrumental in unraveling user behaviors and uncovering their needs through actionable insights that drive our business forward
- You'll collaborate closely with cross-functional teams throughout the entire development lifecycle, from researching opportunities to refine the user experience, to analyzing the impact of our efforts to identify areas for improvement
- Your expertise and leadership will support 1stDibs' strategic initiatives as you plan and execute research activities while partnering closely with product teams in conducting discovery and usability activities
- Drawing on your deep understanding of the strengths and limitations of various research methods, you'll apply them strategically within the product development process
- You will define and manage the operations and roadmap of the user research function
- You will collaborate with product owners to understand and proactively recommend how research can support their work, set their strategy, and prioritize their roadmaps
- You will scope and execute research using a variety of methods including discovery interviews, usability and concept testing, and surveys
- You will screen and recruit research participants including scheduling and managing incentives
- You will create and maintain living repository of research insights
- You will distill raw data, both qualitative and quantitative, into actionable insights and opportunities
- You will present and share research findings and insights across teams, disciplines, and stakeholders
- You will champion and advocate a vibrant and visible user research program at 1stDibs as a key component of the product design cycle
Our take
1stDibs is an eCommerce platform that caters to luxury, high-end, and antique goods, bringing together dealers, makers, and buyers in one online space. By focusing on rare and collectible items, 1stDibs has carved out a niche that sets it apart. With this approach, the platform aims to bridge the traditional barriers of geography and time that typically hinder the luxury goods and collectors market.
Founded in 2001, 1stDibs has cultivated a highly curated environment for its customers. While the platform only has tens of thousands of active users, these users are highly engaged and willing to invest significantly in quality items. In 2020, for example, the average 1stDibs user spent over $%,500, with each order averaging more than $2,500 - proving the site's appeal to serious buyers and collectors looking for rare treasures.
With this success, the company is expanding beyond its online roots, with exciting ventures into offline experiences. A major milestone in this shift is the partnership with The Agency, marking the beginning of a broader strategy to combine digital and physical touchpoints. As the company continues to grow, it will be interesting to see how it bridges its online success with the offline experience.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-19% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Mar 2019
$76m
SERIES D
Jan 2014
$15m
SERIES C
Total funding: $193m
Company HQ
Flatiron District, New York, NY
Leadership
David Rosenblatt
(CEO)They joined 1stdibs in 2011 as CEO. Prior to this, they were the President of Display Advertising at Google, and CEO at DoubleClick.
Matthew Rubinger
(CCO)They joined 1stdibs as CFCO in 2022. Prior to this, they spent 8 years at Christie's in a number of roles, including Deputy CMO and Global Head of Marketing and Design. They were also a Director at Heritage Auctions and Portero.
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