IT Service Risk Manager, Aviva

£95k

+ Bonus opportunity, 12% of annual salary Actual amount depends on your performance and Aviva’s + Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

Senior and Expert level

London

2-3 days a week in office

Insurance, wealth and retirement business

Be an early applicant

Insurance, wealth and retirement business

1001+ employees

B2CInsuranceFinancial Services

Be an early applicant

£95k

Senior and Expert level

London

2-3 days a week in office

1001+ employees

B2CInsuranceFinancial Services

Company mission

With you today, for a better tomorrow. Aviva exist to be with people when it really matters, throughout their lives.

Job

Company

Role

Who you are

If you have a background in IT service management or infrastructure and a truly curious and analytical mindset with the ability to influence decision making, we would love to hear from you!
Proficient in IT Service Management methodology and implementation, as well as tooling
Experience in risk or audit assessment methodologies
Familiarity with risk assessment frameworks (e.g. CRISC, ISO 31000) is a plus
Professional and up-to-dated certifications such as , (ITIL) IT Infrastructure Library are strongly preferred , or Certified Risk Management Professional (CRMP)
Strong written and verbal communication and stakeholder management skills with the ability to influence decision making

What the job involves

We are looking for an IT Service Risk Manager to join our growing IT and Cyber Risk team (second line)
You will be responsible for overseeing all activities associated with technology service management risk within the organisation
This role entails conducting assurance reviews against established policies, standards, and regulatory requirements specific to Aviva Group
You will ensure that technology services are delivered in a compliant, efficient, and effective manner while supporting the organisation’s strategic objectives
Identify, assess, and manage risks associated with technology services, including IT operations, service delivery, and third-party service providers
Develop, monitor, and challenge risk mitigation strategies in coordination with IT management and service delivery teams
Perform regular assurance reviews to evaluate compliance with internal policies and standards, best practices, and relevant to applicable regulatory frameworks related to technology service management (such as FCA/PRA, DORA, ITIL, COBIT, etc.)
Assist in the development, implementation, and maintenance of Aviva Technology policies and standards pertaining to technology services
Monitor metrics and reporting processes to ensure the effectiveness of risk management activities

Salary benchmarks

Our take

With 18 million international customers, Aviva is the largest provider of insurance and leading life and pension funds in the UK. With a history that dates back to the founding of Hand in Hand Fire & Life Insurance Society in 1696, Aviva’s current form is thanks to a merger between Norwich Union and CGU plc in the year 2000.

Over the noughties, Aviva grew its market out to Europe and established a high-profile foothold in America thanks to the most expensive advertising campaign of the time that included celebrities Alice Cooper and Bruce Willis. Into the 2010s, the insurance broker was forced to restructure and close a large number of its non-core businesses in a bid to increase its shareholder returns and streamline its focus. In 2012 it sold its US wing to Athene Holding to further this goal.

Now stripped back after sell-offs of subsidiaries in Indonesia, Italy, and many more countries, Aviva is refocusing on pensions. In the wake of a Pensions Dashboard Programme delay in the UK, Aviva is in the running to take over the programme thanks to its pre-existing private systems. This exemplifies Aviva’s renewed focus on the fintech sector, all whilst playing national analyst during the cost of living crisis thanks to its annual Age of Ambiguity study.

Steph

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Few candidates hear
back within 2 weeks

2% employee growth in 12 months

Glassdoor (3.7)

Company

Company values

Care
Commitment
Community
Confidence

Company HQ

City of London, London, UK

Articles

Insurance provider Aviva commits £50 million to sustainability-focused funds

Deepening debt sparks renewed concern for employee wellbeing as cost of living bites

UK Pensions Dashboard Pursues Data Sharing Inspired by Open Banking

Aviva India Launches Aviva Signature Investment Plan

DLG adds FTSE veteran Hagh to board as Greenwood steps down

Aviva launches prime West London office sale

Aviva launches flexible pension scheme for Bolt

Aviva adapts workplace pension for self-employed Bolt drivers

Aviva returns to Lloyd's market with £242m Probitas acquisition

Leadership

Amanda Blanc

(CEO, not founder)

Currently Group Board Non-Executive Director at BP. Previously Chairman of the Welsh Rugby Union, Senior Advisor at Trov, CEO at Zurich Insurance Company.

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