Customer Solution Engineer, Zuora
$99.5-160.9k
Cloud-based subscription management
Open for applications
Cloud-based subscription management
1001+ employees
Open for applications
$99.5-160.9k
1001+ employees
Company mission
To help you build and run an amazing subscription business.
Role
Who you are
- 3+ years of experience in Sales Engineering, Solution Consulting, or Solution Architecture within a SaaS business application environment (ERP, CRM, EPM, etc.)
- A passion for learning and becoming an expert in the Subscription Economy and quote-to-cash processes
- Exceptional presentation and communication skills, with the ability to connect with both technical and executive audiences
- Strong understanding of value-based selling and SaaS / cloud business models
- Familiarity with subscription and recurring revenue models
- Experience with structured sales methodologies such as MEDDIC or Value Selling
- Working knowledge of API development and coding languages (e.g., Java, PHP, Ruby)
- Bachelor’s degree or relevant FinTech or enterprise software experience
What the job involves
- At Zuora, our growth story is only just beginning — and our Customer Solution Engineering team sits at the heart of it. We’re looking for a collaborative, technically curious, and outcome-driven Customer Solution Engineer to help us win over customers and shape the future of monetization for the world’s most innovative companies
- As a trusted partner to our Account Executives, you’ll tackle complex, business-critical challenges that define digital transformation
- You’ll guide prospects and customers through their quote-to-cash journey, showing them how to embrace innovation, disrupt markets, and unlock new revenue streams in the Subscription Economy
- In this role, you’ll combine technical expertise with strategic insight — delivering compelling demos, solving real-world problems, and helping enterprises reimagine how they grow
- Become an expert in Zuora’s platform, products, and the full quote-to-cash lifecycle through our in-depth onboarding and sales training
- Partner closely with Account Executives to own the technical relationship with prospects and customers — understanding their goals, constraints, and success metrics
- Deliver high-impact product demos and presentations to executives, illustrating how Zuora enables business growth and digital transformation
- Build and present customized use-case demonstrations tailored to each customer’s industry and objectives
- Differentiate Zuora’s solutions by addressing technical objections, mitigating risks, and securing the technical win
- Collaborate with Product Management to influence the roadmap with customer insights and emerging market needs
- Drive adoption and value realization, ensuring customers achieve measurable outcomes from their investment
- Support the creation and execution of account plans and KPIs, identifying opportunities to expand Zuora’s footprint
- Partner cross-functionally with internal teams and external partners to design innovative solutions and deliver seamless customer experiences
- Represent Zuora at industry events, field demos, and webinars as a technical subject-matter expert
- Respond to RFPs/RFIs, manage escalations, and contribute to post-sales success in partnership with Customer Support and AEs
- Travel as needed within your territory
- The Customer Solution Engineering team is a core partner in Zuora’s growth, working side-by-side with Account Executives and cross-functional partners to design solutions that solve customers’ most critical monetization and quote-to-cash challenges
- You’ll join a highly collaborative, curious, and impact-driven group that:
- Works closely with Sales, Product, and Customer teams to shape deals and influence product direction
- Thrives on solving complex technical and business problems in partnership with some of the world’s most innovative companies
- Values continuous learning, knowledge sharing, and enabling one another to do the best work of our careers
- Whether remote, hybrid, or in-office, you’ll stay closely connected to your teammates through intentional collaboration, regular syncs, and team events
Our take
Over the last two decades the subscription economy has grown exponentially. Many companies are no longer selling "product units" and instead embrace these recurring revenue streams. But, whilst subscription-based businesses are flooding the market, making the transition is far from easy or simple.
Zuora helps companies launch and manage subscription-based businesses. Having started with Zuora Billing, the company has expanded its product portfolio to include Zuora Revenue, Zuora Collect and Zuora Central Platform. It's also gained big-name clients, including Zoom, Ford and Sony.
Set within this fast-growing economy, Zuora has attracted serious investment after its 2018 IPO. This fuelled the company's international expansion and allowed it to launch consumption-based billing and revenue recognition tools. Lately, it has been working to integrate AI enhancements into its offering.
Freddie
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2015
$115m
SERIES F
Sep 2013
$50m
SERIES E
Total funding: $242.5m
Company benefits
- Company equity
- Retirement programs
- Medical, dental and vision insurance
- Paid holidays and “wellness” days and company wide winter break
- Generous, flexible time off
- 6 months fully paid parental leave
- Learning & Development stipend
- Opportunities to volunteer and give back, including charitable donation match
- Free resources and support for your mental wellbeing
Company HQ
Redwood Shores, Redwood City, CA
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