Junior IT Support Analyst, Rapha
3+ days a week in office
Cycling apparel brand
Job no longer available
Cycling apparel brand
201-500 employees
Job no longer available
3+ days a week in office
201-500 employees
Company mission
To inspire the world to live life by bike.
Role
Who you are
- Education in computing science and/or can demonstrate experience in a range of computing areas: hardware, operating systems, servers and networks
- Experience with current Desktop and/or Server operating systems (MacOS, Windows)
- Experience of any of the following: Google apps/GSuite, Active Directory, Jamf, Anti-Virus, Microsoft 365, Intune, Azure, TCP/IP, DHCP, DNS, Meraki, Wifi AP, CCTV, Zendesk, Jira, MDM, IOS, Android
- High level of attention to detail, good communication skills, methodical approach
- Keen to learn a broad range of technology skills
- Keen to get involved in the world of cycling and interest in the Rapha brand
Desirable
- Experience in a desktop and/or IT support role within a retail or eCommerce business, including exposure to EPOS systems
What the job involves
- We are looking for an enthusiastic technologist to help support IT operations central to Rapha's Business
- Working across a range of platforms and with all internal departments; the core of the role is to assist internal users, and ensure ongoing effectiveness of the technology platform
- Reporting to the Senior IT Support Analyst, you will be the first line IT contact for many user issues, but working in a team to provide wider IT support
- Primary contact for users requiring IT support both at the Head Office and globally
- Resolving technical issues via email, phone and remote desktop in the first instance, or desk side as required; escalating to 2nd line if no resolution is found
- Part of the team that manages the incident resolution process and triages problems, ensuring all calls to the Helpdesk are logged and tickets are answered within 1 hour
- Resolving issues on Infrastructure and with business applications
- Ensuring standard processes are followed: leavers, starters, disposals etc
- Maintaining support team knowledge base
- Ensuring outages or repetitive issues are recognised and escalated
- Monitoring of daily jobs and reporting on issues
- To deliver projects including roll-outs of new IT hardware and software
- Rota-based, out-of-hours support work may be required
Salary benchmarks
Our take
Rapha is a cycling apparel brand that aspires to create items of the highest possible quality by using advanced manufacturing techniques. Having been the clothing supplier to Team Sky, as well as the women’s UCI WorldTour team CANYON//SRAM, Rapha has worked to align itself with the best names in sport.
The company has seen a series of ups and downs as UK consumer interest in cycling rises and falls. For example, it was able to capitalise on peaks in the market generated first in the wake of the 2012 Olympics, as well as during the pandemic - though it has also faced lulls. Despite this, the company remains positive, and says it has made moves - such as company restructuring - that put it in a position to unlock its next phase of growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Company benefits
- Access to a Global Employee Assistance Programme
- A variety of resources to support your mental health and wellbeing
- Monthly social events
- Quarterly team away days
- Regular talks and events organised by our Culture Club
- Generous annual leave rising with length of service
- Enhanced parental leave options
- Enhanced pension schemes
- Healthcare
- Lessons to build confidence, inspire and support those at the beginning of their cycling journey (you don't need your own bike to take part)
- Annual testing allowance so you can put our products through their paces
- Significant staff discount
- Flexible working - we just have core hours for collaboration and time with out teams
Company HQ
Archway, London, UK
Leadership
Simon Mottram
(Founder & Director)Previously Brand Marketing Consultant at various companies, including Interbrand, Sapient, Circus and Fourth Room.
Fran Millar
(CEO)Previously CEO at Belstaff, INEOS Hygienics and INEOS Grenadiers Cycling Team.
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