Customer Success Manager, Topline Pro
$70-85k
5 days a week in office
Generative AI platform for home service business marketing
Open for applications
Generative AI platform for home service business marketing
21-100 employees
Open for applications
$70-85k
5 days a week in office
21-100 employees
Company mission
To let you take care of what you do best, so you can leave the rest to us.
Role
Who you are
- 1+ years experience in sales, customer success or customer support (a bonus if for SaaS company or to SMBs)
- Comfort communicating with customers and dealing with a high volume of verbal and written communications
- Passion for driving positive growth for our clients and routinely exceeding expectations
- Advanced time management skills with the ability to multitask through a high volume of relationships / initiatives at the same time
- Desire to work with or experience working with small teams in an agile, startup environment
- Excellent written and verbal communication skills
- Someone eager to learn and grow in customer success management!
- Team player with a passion for learning
- Self-starter who finds comfort in ambiguity
- Goofball who loves having fun
What the job involves
- Manage a portfolio of SMB customers
- Create and execute an account growth strategy to achieve customer goals
- Deal with a high volume of customer communications across email, text and calling
- Build lasting relationships with clients and be a customer advocate within the team
- Work on upselling initiatives to drive new feature adoption and user expansion
- Document account-related activities in CRM and sales software (Hubspot, Salesloft)
- Become a product superuser who is knowledgeable of every part of our product
- Serve as a customer advocate by sharing customer feedback and product ideas with the product team to help advance the product
Our take
Home service businesses such as repairs and building contractors must typically focus on the practical, and their business expertise may not lie in digital marketing and expanding their online presence. That’s where Topline Pro comes in, providing automated, generative AI-powered tools to help home service businesses scale their business online.
Topline Pro helps service professionals build a social media presence, simplify and boost online direct bookings and utilise SEO in marketing campaigns. This means that service professionals needn’t juggle tasks that they are not suited to, and can focus on the services they provide. The company received several high-profile awards in 2023, including a naming on the SMBTech 50, sharing the accolade with high-profile tech companies like Gusto and Stripe.
To be listed among these names is no mean feat for 2020-founded Topline Pro, and this was hammered home by significant Series A funding in 2023 which will be used to expand hiring and its generative AI capabilities. The company has seen substantial sales growth between 2022 and 23, indicating that targeting the home services market with robust digital marketing software is a niche they’ve nailed.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (2 rounds)
Jul 2023
$12m
SERIES A
Oct 2022
$5m
SEED
Total funding: $17m
Company benefits
- Equity package
- Unlimited vacation, 9 company holidays, and 1 personal volunteer day a year
- Medical/dental/vision coverage
- 401(k) plan
Company HQ
Southside, NY
Articles
Leadership
Nick Ornitz
(Co-Founder & CEO)Previously Co-Founder and CEO at Dwelling, Engagement Manager at McKinsey & Company, Research and Development Intern at Unilever and Construction Management Intern at Gilbane Building Company.
Shannon Kay
(Co-Founder & CPO)Previously Co-Founder and CPO at Dwelling, Senior Analyst at Wayfair and Business Technology Analyst at Deloitte.
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