Customer Success Manager, Topline Pro

• 1+ years experience in sales, customer success or customer support (a bonus if for SaaS company or to SMBs)
• Comfort communicating with customers and dealing with a high volume of verbal and written communications
• Passion for driving positive growth for our clients and routinely exceeding expectations
• Advanced time management skills with the ability to multitask through a high volume of relationships / initiatives at the same time
• Desire to work with or experience working with small teams in an agile, startup environment
• Excellent written and verbal communication skills
• Someone eager to learn and grow in customer success management!
• Team player with a passion for learning
• Self-starter who finds comfort in ambiguity
• Goofball who loves having fun

• Manage a portfolio of SMB customers
• Create and execute an account growth strategy to achieve customer goals
• Deal with a high volume of customer communications across email, text and calling
• Build lasting relationships with clients and be a customer advocate within the team
• Work on upselling initiatives to drive new feature adoption and user expansion
• Document account-related activities in CRM and sales software (Hubspot, Salesloft)
• Become a product superuser who is knowledgeable of every part of our product
• Serve as a customer advocate by sharing customer feedback and product ideas with the product team to help advance the product

• Equity package
• Unlimited vacation, 9 company holidays, and 1 personal volunteer day a year
• Medical/dental/vision coverage
• 401(k) plan

Total funding: $17m

Home service businesses such as repairs and building contractors must typically focus on the practical, and their business expertise may not lie in digital marketing and expanding their online presence. That’s where Topline Pro comes in, providing automated, generative AI-powered tools to help home service businesses scale their business online.