Technical Support Engineer, Autodesk
Autodesk InfoAsset
3D design, engineering & entertainment software
Be an early applicant
3D design, engineering & entertainment software
1001+ employees
Be an early applicant
1001+ employees
Company mission
To empower innovators with design and make technology so they can achieve the new possible.
Role
Who you are
- We are looking for a specialist with experience in our InfoAsset suite of products, including InfoAsset Manager or InfoAsset Planner to join our Customer Success team
- Experience of scripting, particularly in Ruby or Python, would be a significant advantage
- Degree in an engineering or science related discipline
- Experience of the water and drainage industries
- An enthusiasm for working with IT infrastructure
- Excellent communication skills including fluent spoken and written English
- Strong presentation skills including the ability to think on your feet
- An ability to work with minimum supervision and to meet tight deadlines
What the job involves
- This is an exciting opportunity to join a global market-leading software company within the civil and environmental engineering field
- Your work will involve assisting customers in the use of the software, so you will be routinely discussing how they should collect, store, manage and present their data
- All support staff are currently working from home, although you do have the option of being based in any Autodesk European office
- Technical Customer Support: Provide support for Autodesk products, by phone, email or web demonstration. Take ownership of enquiries and ensure that they are dealt with in a timely and professional manner. Consult with colleagues within the Customer Success team and in other departments as necessary. For this you will require a comprehensive knowledge of the software, but also an excellent understanding of the application of the software in real world projects. You will be liaising with our development team to ensure that the needs of customer are met in scheduled software releases. On-the-job training will be provided by senior members of the team to fill gaps in knowledge
- Content Creation: We increasing promote the use of ‘self-serve’ amongst our customers, meaning that they expect a comprehensive suite of videos and written articles which they can access to answer most of their questions. You will be responsible for producing and maintaining this catalogue of material
- Enhanced Project Support: We partner with many of our customers to assist them in completing what are often very complex projects. These ‘advisory services’ can take many forms, so a flexible approach is required. A common theme is the use of scripting, so you should be familiar with Github and in editing scripts
Our take
Autodesk supplies software that enables teams to collaborate, design, simulate, and fabricate their ideas in 3D, serving a range of industries such as engineering, product design, and entertainment. Founded in 1982, the company first delivered the AutoCAD system, a commercial computer-aided design and drafting software application, that is still seeing updated releases to this day.
Over 100 million people use Autodesk software, across many different industries and applications – in some of which it remains nearly irreplaceable. The company has an impressive history of diversification, which it continues to this day. For example, the 2022 acquisition of Moxion, a cloud-based platform for digital dailies used by leading filmmakers, bolstered the company’s offerings for the media and entertainment industry.
The rise of AR and VR technologies is driving modern growth in the computer-aided design market, creating space for Autodesk to expand further. On top of this, a recent shift to the popular SaaS model puts the company in an opportunistic position to seek further success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Company HQ
San Rafael, CA
Leadership
Andrew Anagnost
(CEO & President, not founder)Has worked at the company since 1997, including as CMO and Senior Vice President of Business Strategy and Marketing. Became CEO in 2017.
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