Commercial Account Manager, Thomson Reuters

• Bachelor's degree in Business, Marketing, or related field 5+ years of experience in account management or sales in the software/technology industry
• Proven track record of meeting or exceeding sales targets Strong understanding of AI and software technology products and services
• Excellent communication, negotiation, and presentation skills Demonstrated ability in solution selling and strategic account planning
• Experience with CRM systems and sales analytics tools

Desirable

• We are a leading provider of AI and software technology solutions, committed to delivering innovative products and services that drive business growth and customer success
• We're seeking a dynamic and experienced Commercial Account Manager to join our team and help us expand our commercial/small and midsize business (SMB) market presence while nurturing strong customer relationships
• As a Commercial Account Manager, you will be responsible for driving sales growth, managing customer relationships, and ensuring high levels of customer satisfaction and retention for our small and mid-size corporate customers
• You will work closely with cross-functional teams to develop and implement effective sales strategies, acquire new customers, and maximize revenue from existing accounts
• Develop and execute strategic account plans to achieve sales targets and expand the commercial/SMB customer base
• Collaborate with account specialists, solution consultants, product specialists, and marketing teams to create effective sales and renewal strategies
• Act as a customer advocate within the company
• Meet or exceed established goals, KPIs, and performance metrics
• Drive new customer acquisition through strategic sales initiatives
• Identify, pursue, and close new sales opportunities within assigned territory or market segment
• Upsell and cross-sell to existing customers to maximize revenue
• Serve as the primary point of contact for customer inquiries and issues
• Foster strong, long-term relationships with key customers and stakeholders
• Ensure high levels of customer satisfaction and loyalty
• Collaborate with the customer success team for smooth onboarding and continued customer success
• Lead customer meetings and develop presentations for complex sales opportunities Understand customer business needs and challenges
• Present tailored solutions demonstrating how our products solve specific problems Conduct regular business reviews to ensure alignment with customer goals
• Work closely with solution consultants to develop tailored solutions
• Coordinate with professional services for timely implementation
• Partner with Partnerships & Alliances team for growth and strategic account planning Provide customer feedback to inform product development and marketing strategies
• Sales performance (quota achievement, revenue growth, win rate)
• Customer relationship management (satisfaction scores, retention rates, NPS)
• Operational efficiency (productivity, forecast accuracy, pipeline coverage)