Commercial Account Manager, Thomson Reuters

• Bachelor's degree in Business, Marketing, or related field 5+ years of experience in account management or sales in the software/technology industry
• Proven track record of meeting or exceeding sales targets Strong understanding of AI and software technology products and services
• Excellent communication, negotiation, and presentation skills Demonstrated ability in solution selling and strategic account planning
• Experience with CRM systems and sales analytics tools

Desirable

• We are a leading provider of AI and software technology solutions, committed to delivering innovative products and services that drive business growth and customer success
• We're seeking a dynamic and experienced Commercial Account Manager to join our team and help us expand our commercial/small and midsize business (SMB) market presence while nurturing strong customer relationships
• As a Commercial Account Manager, you will be responsible for driving sales growth, managing customer relationships, and ensuring high levels of customer satisfaction and retention for our small and mid-size corporate customers
• You will work closely with cross-functional teams to develop and implement effective sales strategies, acquire new customers, and maximize revenue from existing accounts
• Develop and execute strategic account plans to achieve sales targets and expand the commercial/SMB customer base
• Collaborate with account specialists, solution consultants, product specialists, and marketing teams to create effective sales and renewal strategies
• Act as a customer advocate within the company
• Meet or exceed established goals, KPIs, and performance metrics
• Drive new customer acquisition through strategic sales initiatives
• Identify, pursue, and close new sales opportunities within assigned territory or market segment
• Upsell and cross-sell to existing customers to maximize revenue
• Serve as the primary point of contact for customer inquiries and issues
• Foster strong, long-term relationships with key customers and stakeholders
• Ensure high levels of customer satisfaction and loyalty
• Collaborate with the customer success team for smooth onboarding and continued customer success
• Lead customer meetings and develop presentations for complex sales opportunities Understand customer business needs and challenges
• Present tailored solutions demonstrating how our products solve specific problems Conduct regular business reviews to ensure alignment with customer goals
• Work closely with solution consultants to develop tailored solutions
• Coordinate with professional services for timely implementation
• Partner with Partnerships & Alliances team for growth and strategic account planning Provide customer feedback to inform product development and marketing strategies
• Sales performance (quota achievement, revenue growth, win rate)
• Customer relationship management (satisfaction scores, retention rates, NPS)
• Operational efficiency (productivity, forecast accuracy, pipeline coverage)

• Global careers
• Flexibility
• Work that matters
• Employee appreciation & recognition
• 2 paid volunteer days
• Learning and development
• Parental leave
• Social events and activities
• 2 mental health days off

Thomson Reuters is reinventing the way professionals work. The multinational media conglomerate provides answers that help professionals make better decisions to run smarter businesses. It targets those in complicated sectors that move society forward; tax, law, compliance, government, and media.