Senior IT Support Engineer, Kobalt Music

• 1+ years experience of MacOS desktop management (100+), inclusive of managing app packaging & deployment, device configurations and policies
• Team player but also able to work independently
• Customer focused
• Troubleshooting, technical and problem solving skills
• Experience of supporting a Windows environment (300+)
• Demonstrable knowledge of administering Okta and Google Workspace with GAM
• Confident working with command line tools and scripting
• Passion for automation

Desirable

• We are looking for a highly motivated individual to join our team of 7 who will play an integral part in helping shape an ever evolving support environment
• Reporting to the Service Desk Manager the Senior IT Support Engineer will be part of a global team of 4, be a positive support, mentor and escalation point to the juniors in the team to look up to as well as being responsible for independently providing onsite support to our LA office and provide remote 2nd and 3rd line support to the rest of Kobalt’s US and Global offices and employees
• Providing day to day onsite and remote support to all levels of staff
• Management of incidents and requests through a ticketing system
• Management and security of our MacOS and Windows environments, inclusive of application deployment, management configurations & policies
• Day to day support of meeting room and event equipment
• Support all IT aspects of our Joiners & Leavers process
• Assisting with global projects
• Contribute to our growing employee and technical knowledge base
• Look to continually improve the systems, services and processes we use to support our customers and make their experience as easy and efficient as possible