Senior Director of Machine Learning Engineering, ServiceNow
$274.3-480.1k
+ Variable/incentive compensation & ESPP
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$274.3-480.1k
+ Variable/incentive compensation & ESPP
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
- Extensive experience in leading and managing high-performing machine learning or AI teams, with a focus on model training and evaluation
- Deep technical expertise in modern machine learning and deep learning, including a strong understanding of LLM architectures, training paradigms (e.g., pre-training, supervised fine-tuning), and evaluation methodologies
- Proven track record of building and deploying production-level AI models at scale
- Strong leadership and management skills with the ability to inspire and grow a world-class team, with extensive experience managing large organizations of 50 or more engineers and researchers
- Excellent communication and collaboration skills to work effectively with stakeholders at all levels, from technical teams to senior executives
- Hands-on experience with major deep learning frameworks like PyTorch or TensorFlow
- A Ph.D. or Master's degree in Computer Science, Machine Learning, or a related field is a plus
What the job involves
- The CoreLLM team, part of the Platform and AI organization, is focused on building Small Language Models (SLMs), open-weight models like Apriel, and traditional machine learning algorithms and pipelines. Our models and platform power ServiceNow's Pro (ML) and Pro Plus (GenAI) offerings, delivering powerful AI capabilities to our customers
- As a Senior Director, Model Training and Evaluation, you will lead the teams responsible for the full lifecycle of our models. This includes everything from the initial training and fine-tuning to rigorous evaluation and deployment. Your leadership will be critical in developing state-of-the-art models that push the boundaries of what our platform can do
- This is a fast-growing, high-impact role where you will:
- Lead and scale a team of talented researchers, applied researchers and machine learning engineers
- Define the strategy and roadmap for model training and evaluation, ensuring we deliver high-quality, performant, and reliable models
- Drive innovation in training techniques, including developing new methods for fine-tuning, knowledge distillation, and reinforcement learning
- Establish best practices for model evaluation, including creating robust benchmarks, metrics, and frameworks to ensure model quality and integrity
- Collaborate with cross-functional teams across product, engineering, and research to translate business needs into technical requirements and deliver impactful solutions
- Stay ahead of the curve by researching and implementing the latest advancements in large language models and AI research
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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