Workplace Coordinator, Gorgias
Toronto
CA$63-70k
+ Equity
More information about location
5 days a week in office
eCommerce customer support helpdesk
Be an early applicant
eCommerce customer support helpdesk
201-500 employees
Be an early applicant
CA$63-70k
+ Equity
More information about location
5 days a week in office
201-500 employees
Company mission
We believe that next version of commerce should be more open and anyone should be able to be a part of it, as a merchant or a customer. We believe decentralized commerce is better for everyone.
Role
Who you are
- Able to be onsite Monday through Friday in our Toronto office location and lives within a 30-minute drive to Toronto
- Relevant experience in office management or similar administrative role (or equivalent transferable skills)
- Strong organizational and time management skills
- Excellent communication and interpersonal skills
- Ability to prioritize tasks and manage multiple responsibilities at once
- Proficient in Google Suite, Notion, Asana, and Slack
- Strong attention to detail and accuracy
- Ability to maintain confidentiality
- Experience with social event planning and coordination
What the job involves
- This role is responsible for maintaining the smooth operation of our Toronto office and creating a welcoming environment where our employees thrive!
- You will work closely with our global team of Workplace Coordinators, cross-functional teams, and local employees to foster a productive and collaborative company culture
- Oversee office activities and ensure that all tasks are completed efficiently and effectively
- Maintain office supplies and equipment, including ordering new supplies as needed
- Coordinate with the People Team, IT Support, and other departments to ensure that the office runs smoothly
- Ship, manage, and receive computers on an as-needed basis
- Perform general administrative tasks
- Work with the landlord to make and track facilities requests
- Plan and coordinate monthly social events for the office
- Maintain and execute the refreshment program including ordering and stocking snacks, coffee, and other items
- Greet visitors and new hires, making sure they have all the information needed to visit/enter the office
- Manage your locations office budget and ensure timely and accurate expense categorization
- Maintain a clean and safe office environment
- Support the Workplace Team’s goals by taking on ad hoc tasks/projects as needed
Our take
With the surge in online shopping, eCommerce merchants are increasingly prioritizing customer communications to enhance the overall shopping experience. This heightened emphasis puts greater pressure on support teams to promptly and accurately address customer inquiries.
Gorgias offers an all-encompassing customer support helpdesk equipped with artificial intelligence tools tailored for customer service teams. The platform allows eCommerce businesses to streamline responses to frequently asked questions through a single application. By automating these responses, support agents can allocate more time to engaging in meaningful and profitable interactions with customers, thereby potentially driving sales.
Catering to over 10,000 stores, including prominent brands like Princess Polly, Steve Madden, and Marine Layer, Gorgias faces competition from established players like Zendesk, Freshdesk, and HelpScout. Despite this, the company has experienced notable growth, expanding its presence across the US, Europe, and Australia. Along with funding that will fuel the development of its Automation Add-on feature, aimed at providing customers with instant answers to alleviate support workload.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
May 2024
$29m
SERIES C
Aug 2022
$30m
SERIES C
Total funding: $101.4m
Company benefits
- 60th and above percentile in compensation
- Health coverage
- Generous Equity Package
- Company Offsites
- Ergonomic setup at your service + 700$ for your home workstation
- 16-week parental leave, including maternity, paternity, and adoption leave
- Daily catered lunch
- 5 Weeks of Vacation
- Retirement Benefits
- Fully Stocked Kitchen
- 3 weeks of Paid Sick Leave
- $2,000 learning/professional development stipend
Company values
- Maximise your impact
- Customer first
- Be 100% honest
- Strive for excellence
- Take EXTREME ownership
Company HQ
Yerba Buena, San Francisco, CA
Articles
Leadership
Alex Plugaru
(CTO)Former Web Developer at Gymglish, Eau de Web, Innobyte and Liquid Studios.
Romain Lapeyre
(CEO)Former Product Manager at Work4 and Business Developer at Scalr. MA in Management from HEC Paris.
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