Tool Administrator, BlaBlaCar
Apprentice
Carpooling & bus service marketplace
Job no longer available
Carpooling & bus service marketplace
1001+ employees
Job no longer available
1001+ employees
Company mission
To leverage technology to fill empty seats on the road, connecting members looking to carpool or to travel by bus, and making travel more affordable, sociable and convenient.
Role
Who you are
- You have an Engineering or IT academic background
- You are well-organized and curious
- You are good at solving problems and capable of bringing new solutions
- You have good communication skills and enjoy sharing and learning from others
- Full working proficiency in English
- Thriving in a collaborative, fast-growing and innovative environment
- Ability to take ownership, aligned with business priorities
- Nice to have: A first experience in customer service or in IT
- Nice to have: Familiar with Salesforce or any Customer Support Tool
What the job involves
- We are looking for a Tool Administrator Apprentice to join the Ops Excellence team at BlaBlaCar on a 1 or 2 years apprenticeship contract starting January 26
- Within the OPS (Operation People Services) Excellence Team, the Tool Admin plays a key role in boosting the efficiency of the Community Relations Team
- In collaboration with the Community Relations Senior Project & Tooling Manager, you ensure smooth processes for all the Community Relations Team (CRT) Tools
- You will be responsible for the maintenance, testing and the improvement of the tools used daily by the OPS team (Salesforce, CRM, social media, calling tools, etc.)
- You will provide tool support to the OPS manager so that their team can provide the best support experience to our members
- Administrate the tools with 250+ users : Create and update users accounts, update some workflows, processes, configurations
- Support the OPS team with troubleshooting and improvement requests
- Create or update data dashboards to track Customer Service performance data
- Participate in the ongoing development tools by maintaining the configuration scalable and help implementing new processes/features
- Testing the main features/improvements released in the tools
Application process
- A 45-min video-call with your Talent Acquisition Manager Hien Hoang to get to know you, understand your career expectations and answer your questions
- A 60-min video-call with Damien Messé, our Senior Project & Tooling Manager to deep-dive into your experience
- A fully remote exercise to evaluate your technical skills followed by a 60-min video-call with Damien and Diane-Elody Ribes, our Process & Project Management Senior Manager to discuss about your exercise
- Our hiring process lasts on average 25-30 days, offers usually come within 48 hours
Our take
Travelling can be an expensive process, with public transport and petrol costs quickly adding up. Many people choose to purchase last-minute bus tickets or travel in carpools to minimize costs and carbon emissions, but these opportunities can be difficult to find and there is no framework to locate them and assess their legitimacy.
BlaBlaCar provides an online marketplace to connect travellers with carpools and spare seats on buses in order to provide a budget alternative to traditional means of travel. Drivers can sign up to provide a carpool service, and BlaBlaCar verifies the identity and reviews of both carpool drivers and bus companies to ensure that the budget service is fully regulated.
Budget alternatives to traditional public transport and driving routes are nothing new, but BlaBlaCar has taken a unique approach by providing this regulated framework for carpooling. Furthermore, the company provides last-minute and predetermined bus seats, reducing costs for users whilst preventing buses from travelling wastefully with empty seats.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Apr 2021
$115m
CONVERTIBLE
Nov 2018
$116.4m
GROWTH EQUITY VC
Total funding: $567.5m
Company benefits
- Tailor-made remote policy
- Employee Stock Ownership plan
- 10 days off in addition to the legal 25 days
- Relocation package and visa sponsorship
- Parental policy (we are a signatory of the #ParentalAct)
- Trainings & career development programs
- Free carpooling & bus rides wherever whenever
Company HQ
Oberkampf, Paris, France
Leadership
Frédéric Mazzella
(President & Co-Founder)Experienced as investor and advisor for various startups in the travel industry. Co-founded BlaBlaCar in 2006 as President.
Nicolas Brusson
(CEO & Co-Founder)Experienced as investor for multiple companies such as Deliveroo and Stripe. Board Member of Fondation Pour l'Audition. Co-founded BlaBlaCar as CEO in 2016.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 17 more jobs at BlaBlaCar