Senior Client Success Associate, TelmarHelixa
Media, marketing and advertising planning tools
Job no longer available
Media, marketing and advertising planning tools
201-500 employees
Job no longer available
201-500 employees
Company mission
To help clients connect brands to consumers through unparalleled insights.
Role
Who you are
- You have 5+ years of knowledge and experience in driving customer success in the media/advertising industry, coupled with the curiosity and passion to innovate & transform the function to meet the evolving needs of our business and clients
- You know what it takes to solve the biggest challenges & are expected to lead with a boundless approach, a can-do spirit and eagerness to introduce fresh ideas & new ways of thinking
- Experience in Media Research, Media Planning
- Data analytics, Media Planning, software proficiency is a distinct advantage i.e Telmar, Nielsen, Kantar, Ipsos, GWI, YouGov, Tech Edge
- Demonstrated progressive experience in a SaaS or subscription enterprise software company
- Proven ability in Customer Success or Account Management roles
- Confident presenting and training on SaaS based products to groups and individuals
- Proven ability to develop strategies, translate them into initiatives and track successful delivery
- Possesses a strong ability to work independently and together with sales and tech leads
- Strong interpersonal skills to collaborate across the organization and with external stakeholders to build lasting relationships and partnerships
- Experience successfully working with senior executives
- Holds strong operational skills that will drive organizational efficiencies and customer satisfaction
- Self-motivated, strategic and analytical problem-solver with high levels of initiative, passion and attention to detail
- A high-degree of commercial acumen, attention to detail and strong communication skills
- A bachelor’s or master’s degree is desirable, or equivalent work experience
- Experience in the Advertising or Media Owner industry in data analytics. Media Planning, Media Research, strategy or implementation planning
What the job involves
- Telmar's Customer Success group is critical to the development of strong, long-lasting customer relationships and the positioning of Telmar as a trusted advisor
- Reporting directly to the VP Strategic Partnerships
- You will be executing localised plans to exceed customer success retention and growth goals in the UK and Europe
- Ensuring all current clients are trained on the current as well as new software offerings
- Ownership of circa 50% of UK based accounts ARR
- Drive customer outcomes, customer experience and product adoption:
- Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
- Improve net retention and drive new business growth through greater advocacy and reference-ability
- Develop and implement initiatives to consistently improve customer engagement
- Work closely with VP Strategic Partnership and wider global teams to align on strategies, renewal forecasting, coverage plans, and account opportunities, such as; opportunities and risks
- Drive account growth outcomes and work closely with internal teams to develop methods, frameworks, guides, performance assessments and improvement plans as appropriate
- Expand our revenue in accounts through cross-sell and up-sell opportunities
- Be a leader and a role model of the CS team and align your efforts to the mission and vision of Telmar
- Streamline customer success processes and provide business insights that enable a unified approach and results aligned with business priorities
- Address and escalate client issues with speed and urgency to appropriate colleagues
Salary benchmarks
Our take
Founded in 1968, TelmarHelixa was the first independent supplier of computerised information services to the advertising industry. It has since grown into a leading provider of media planning tools and data integration solution in the digital space. TelmarHelixa's solutions are data agnostic, meaning that they have access to over 8,000 datasets, allowing for better segmentation of customers and multibasing using its proprietary algorithms to rapidly gauge frequency and reach.
In 2018, Telmar was acquired by Liiv, a company founded by Telmar CEO James Ingram. It has since made a strategic acquisition of its own, purchasing consumer insights platform Helixa, becoming TelmarHelixa. These acquisitions enable TelmarHelixa to offer enhanced data integration and market intelligence tools to its clients, while tapping into the broader customer base of its parent company. And partnerships like its 2021 collaboration with ID5 show that ,despite its long history, Telmar is adept at evolving and expanding it data-gathering capabilities in a cookie-less world.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Company HQ
Hudson Square, New York, NY
Leadership
James Ingram
(CEO)With over two decades of experience in the visual and creative arts industries, James is an experienced entrepreneur and global technology executive. He has served as CEO of Telmar since October 2019, alongside founding LiiV.
Share this job