Customer Success Manager, Prezzee
$90-118k
Plus commission
More information about location
4 days a week in office
eGift card marketplace
Be an early applicant
eGift card marketplace
201-500 employees
Be an early applicant
$90-118k
Plus commission
More information about location
4 days a week in office
201-500 employees
Company mission
To make gift cards fun, personalised and easy to use through its online eGift card marketplace.
Role
Who you are
- You’ll thrive in this role if you’re someone who genuinely enjoys connecting with people and solving problems
- Has proven experience in customer success, account management, or a similar client-focused role
- Communicates clearly and builds trust through thoughtful and reliable interactions
- Is proactive and resourceful, able to adapt quickly and find solutions when challenges arise
- Excels at managing multiple priorities in a dynamic, fast-moving environment
- Brings a data-driven mindset to identifying trends and opportunities for growth
What the job involves
- As a Customer Success Manager, you’ll play a key role in supporting our clients while shaping how we deliver value in this growing market
- His is a newly created role, offering the chance to make a real impact as part of a fast-moving, innovative team
- Reporting to the Senior Business Development Manager - Sales, you’ll work closely with clients from onboarding through to ongoing support, helping them integrate Prezzee into their business and achieve their goals
- Building strong relationships and understanding each client’s unique needs will be at the heart of what you do
- Lead the onboarding process to ensure clients are set up for success from day one
- Maintain open communication with clients, offering guidance and resolving challenges quickly
- Identify opportunities to grow client accounts while keeping them engaged and satisfied
- Collaborate with internal teams to share client feedback and improve our solutions
- Use data and insights to monitor client health and drive proactive strategies for success
Our take
Gift cards have long since been a popular way to reward employees or gift friends and family, with eCommerce-focussed 'eGift' cards rapidly replacing physical cards. However, the digital nature of such cards can make them feel impersonal and underwhelming as a gift, showing room for innovation within the market.
Prezzee provides an eGift card marketplace, helping shoppers to find the perfect digital gift card across a portfolio of over 170 providers. The company provides standard eCards for consumers in addition to bulk options for employee rewards, facilitating the personalization of each gift card with video or voice messages and custom designs.
Whilst Prezzee will undeniably face competition from marketplace giants such as Amazon which also offer large selections of gift cards, the company stands out with its unique focus on facilitating the personalization of every card. Through this approach, the company aims to eradicate the impersonal nature associated with eGift cards, helping consumers and employers to truly express their gratitude for friends, family, and employees.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Company values
- Give openness - We keep our minds and doors open to new possibilities
- Give greatness - We make it even more awesome by striving for excellence, always!
- Give magic - We're always thinking of ways to keep our customers wowed
- Give a damn - We care enough to make this a great place to work
Company HQ
Sydney, NSW
Articles
Leadership
Jamie Samaha
(Co-Founder & CEO)Managing Director of Pinpoint from 2010 to 2016. Experience as Executive Vice President of Loyalty and Engagement for Mastercard.
Claire Morris
(Co-Founder)Experience as Creative Director of Pacific Magazines from 2008 to 2011. Co-owner and Director of Apple&Bee from 2007 to 2014.
Matt Hoggett
(Co-Founder)Experience as Managing Director of Red Studio Co from 2005 to 2014. Founder of Decentralised since 2020.
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