Technical Account Manager, Vectra AI

• 5+ years of experience in cybersecurity, preferably with MSSP or managed services background
• Strong knowledge of network security, threat detection, and incident response
• Experience with security orchestration platforms and integration technologies
• Understanding of compliance frameworks and regulatory requirements
• Relationship Management
• Proven track record of managing strategic B2B partnerships
• Experience working with MSSPs, MSPs, or channel partners
• Strong customer success and account management background
• Ability to build trust and serve as a technical advisor to senior stakeholders
• Communication & Collaboration:
• Excellent written and verbal communication skills
• Experience presenting to technical and executive audiences
• Strong project management and organizational skills
• Ability to work cross-functionally with product, sales, and support teams
• Industry Knowledge:
• Deep understanding of the MSSP market and business models
• Knowledge of cybersecurity industry trends and best practices
• Experience with threat intelligence and security analytics
• Familiarity with enterprise security architectures

Desirable

• We are seeking an experienced Technical Account Manager (TAM) specializing in cybersecurity to manage strategic relationships with our Managed Security Service Provider (MSSP) partners
• This role is critical in providing expert guidance and technical solutions to enhance the knowledge and security posture of Vectra-based service offerings
• The TAM will serve as a trusted advisor, bridging the gap between our cybersecurity solutions, MSSP partners, and customer needs while ensuring smooth optimization, adoption and ongoing success
• Strategic Partnership Management:
• Serve as the primary technical liaison between Vectra and focus MSSP partners
• Build and maintain strong relationships with MSSP’s delivery engineers and analysts
• Identify adoption opportunities for MSSP customers, and enable MSSP engineers to deliver it to their customers
• Technical Excellence & Solutions:
• Provide consultative guidance to MSSP engineers to optimize deployment, configuration, and integration of Vectra solutions
• Assist MSSPs in delivering proactive recommendations for risk mitigation to their end customers
• Support troubleshooting initiatives and implement cybersecurity best practices
• Collaborate with Vectra Product Management to ensure solutions align with MSSP partner needs
• Stay current with industry trends, emerging threats, and compliance requirements
• Enablement:
• Develop MSSP specific implementation and analysis playbooks
• Create educational content and resources to improve security awareness across partner organizations
• Facilitate knowledge transfer sessions and technical workshops
• Support partner certification and skill development initiatives
• Operational Support:
• Provide technical guidance for complex deployments and integrations
• Assist with escalated customer issues and technical challenges
• Monitor and optimize partner performance metrics
• This position supports our strategic focus on high-value MSSP partnerships with $1M+ ACV recurring business. The successful candidate will play a crucial role in scaling our partner ecosystem while maintaining the highest levels of technical excellence and customer satisfaction
• Success Metrics:
• MSSP partner satisfaction and retention rates
• Technical implementation success rates
• Partner revenue growth and expansion
• Customer escalation resolution time
• Growth Opportunities:
• This role offers significant growth potential as we scale our MSSP program. Future opportunities include:
• Leadership of regional TAM teams
• Expansion into new market segments
• Product strategy and development influence
• Advanced partnership development roles