Senior Product Designer, Gusto
Consumer Money
$129-194k
Salary dependent on location + Equity
Automated payroll, benefits & HR platform
Open for applications
Automated payroll, benefits & HR platform
1001+ employees
Open for applications
$129-194k
Salary dependent on location + Equity
1001+ employees
Company mission
To create a world where work empowers a better life.
Role
Who you are
- If you're a strategic, customer-obsessed designer who loves tackling complex problems and delivering exceptional experiences, we’d love to hear from you!
- 6+ years of product design experience, ideally in consumer fintech or a similar domain
- Proven track record of crafting end-to-end experiences, from concept to execution
- Customer-focused mindset that translates deep user insights into impactful design solutions
- Comfortable with ambiguity, and driving clarity in ambiguous spaces
- Hands-on builder who is a craftsperson at heart, and always sweats the details
- Growth mindset, optimizing user acquisition, activation, and retention with conversion-focused design
- Data-driven, using analytics and A/B testing to iterate and refine user experiences for growth
- Rapid prototyping and agile iteration: able to test ideas quickly and refine solutions based on feedback
- Embrace strategic and business-focused thinking, ensuring design choices align with customer needs and business goals
- Strong communication skills to explain design decisions, articulate tradeoffs, and drive cross-functional alignment
- Strong opinions loosely held, and a willingness to constructively debate scope and tradeoffs to build alignment and unblock work
What the job involves
- As a Senior Product Designer on Financial Products, you’ll play a pivotal role in scaling our financial services for workers, ensuring they are easy to discover, understand, and use
- You'll craft high-quality, intuitive end-to-end experiences that drive conversion, engagement, and trust
- Partnering closely with a dedicated pod of Product, Engineering, Data Science, and Marketing teammates, you'll influence strategy, build alignment, and ensure executional excellence
- This role reports to the Head of Design for New Revenue Streams
- The Members Financial Products team elevates the value of work and the impact of income for our users
- We craft financial tools designed to empower individuals paid through our platform, offering them greater control, increased confidence, and more money from every hard-earned paycheck
- Growing from a startup team to a scaled organization, our team not only supports millions of users, but also drives millions of dollars in ARR
- As critical contributors to Gusto’s rapidly evolving financial services offerings, we sustain and expand multiple product lines geared towards enhancing our customers' financial lives by making a tangible difference in how people manage and perceive their finances
- Develop a deep understanding of the different customers we serve, and how their varying needs translate into product requirements
- Collaborate cross-functionally by partnering with Product, Engineering, Data Science, Marketing, and other functions to understand customer problems and identify opportunities
- Design holistic customer journeys by crafting end-to-end experiences, frameworks, and principles that guide teams in delivering exceptional products
- Validate solutions with research by ensuring designs are informed by rigorous analysis, data, and customer support insights
- Balance an iterative approach and urgency to solve customer pain with ensuring that short term improvements ladder up to long-term vision
- Hold high standards for the customer experience, including partnering with engineering partners to deliver experiences that are bug free, performant, accessible, and responsive
Our take
For many small businesses, vital administrative tasks such as payroll, taxes, and benefits are manual tasks that take time and energy which many SMB owners don’t have. The three co-founders of Gusto – all coming from small business backgrounds – collaborated on a Fintech company that would handle employee payments, benefits administration, and compliance support specifically for small businesses.
The company may have started slowly, as the founders focused on nailing each individual aspect of Gusto’s operations, but has now skyrocketed to unicorn status with more than 200,000 customers and a multi-billion dollar valuation. In 2021, Gusto began acquiring other companies to strengthen its offering and its position in a competitive market, including two other fintech startups, Ardius and Symmetry.
Through its continued acquisitions and fundraising efforts, the company has carved out a strong position for itself in the space. Although Gusto has found itself impacted by the macroeconomic situation, through the significant effect it has had on its clientele, the company still appears positive for the future after raising funds in 2023 that will see it reach key profitability benchmarks. It continues to consolidate its platform, for example by integrating with OpenComp to grant its users access to the company's Compensation Intelligence Platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
45% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
May 2022
$55m
SERIES E
Aug 2021
$175m
SERIES E
Total funding: $706.1m
Company benefits
- Comprehensive medical, dental, and vision benefits, plus a variety of mental health resources
- Flexible vacation - Gusties are encouraged to take the time off they need to continue doing great work
- Fertility treatments, parental leave, pregnancy termination, caregiving, gender-affirming surgery, hormone treatments, transgender-inclusive services, and more
- If you work at one of our homebases, enjoy food, drinks, and good conversation — on us
- Celebrate 5 or 10 years at Gusto and take a month off to recharge
- Take advantage of internet, phone, commuter, and wellness stipends each month, along with a WFH stipend and cash for anniversaries
Company HQ
Central Waterfront, San Francisco, CA
Leadership
Joshua Reeves
(CEO)Studied Electrical Engineering at Stanford and went onto co-found Gusto in 2011.
Tomer London
(CPO)Has a PhD in Electrical Engineering from Stanford. Was a Researcher at Intel, and then interned at Bump Technologies. Co-founded Vizmo, a mobile self-service technologies company, in 2008. Co-founded Gusto in 2011.
Edward Kim
(Head of Engineering)Studied Electrical Engineering at Stanford. Was Senior Project Engineer at Volkswagen of America Electronics Research Lab and then co-founded Picwing, a printed photos company, in 2008. Co-founded Gusto in 2011.
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