Senior Revenue Operations Analyst, Visier
CA$105-130k
+ Bonus
People analytics & workforce planning software
Job no longer available
People analytics & workforce planning software
501-1000 employees
Job no longer available
CA$105-130k
+ Bonus
501-1000 employees
Company mission
To reveal the human truth that helps businesses and employees win together through its cloud-based platform for HR and people analytics.
Role
Who you are
- You never stop asking why, constantly forming and testing hypotheses, and making sure to validate all assumptions with data
- You are focused and value impact by leading an analysis with the question, “What problem are we trying to solve?”
- You understand the value of analytics and are eager to help drive process improvement and help stakeholders sophisticate how they use data to drive their decision-making
- You are insightful, resourceful, motivated, and find fulfillment by enabling others
- An entrepreneurial mindset that is comfortable dealing with change. Visier is a growing company, and we often iterate rapidly
- You are equally able to grasp the big picture, and the various components working towards that end
- You are operationally minded, learn systems quickly and are natural for applying technology and systems to revenue-generating processes
- You have excellent communication skills, verbal and written, and are just as comfortable gathering requirements from non-technical business users as you are translating those requirements to technical people
- Experience conducting CX analysis and building high-quality CX models that drive business decisions
- You have high EQ and enjoy/appreciate building relationships with stakeholders
- You have 5-7 years of experience in CX/Revenue/Sales analytics or a similar role
- Gainsight administration experience is a plus
- You have experience with Salesforce, Business Intelligence (Tableau, Looker, Domo, etc.), Excel, and SQL
- You have some knowledge of how to utilize and manage ETL tools (e.g. Matillion) in relation to Snowflake
What the job involves
- We are seeking a self motivated, intellectually curious and highly collaborative individual to provide meaningful insights and actions that can impact revenue growth, serving multiple internal stakeholders
- Reporting to the Head of Revenue Operations, the successful candidate will be the trusted partner to all revenue-generating teams and will drive changes to improve the productivity and growth of the business
- Understand various aspects of Visier’s business and underlying go-to-market (“GTM”) data and processes in order to build appropriate operational reporting
- Independently gather and interpret data to surface insights, identify and recommend areas of improvement, and work with revenue leaders to prioritize the improvements based on business impact
- Build necessary reports and dashboards and create charts, data sets, slides, and supporting documentation for various meetings (i.e. forecast review, QBRs, and other critical meetings)
- Develop and maintain reports and dashboards to measure and report on key revenue metrics perform deep analyses on the leading indicators and surface critical business insights and to enable leaders to quickly move from insight to action
- Develop predictive models to proactively identify and address potential customer experience bottlenecks and inefficiencies related to cost to serve, time to serve, and backlog management. Contribute to the development of strategies to optimize operational performance
- Design, build, and deploy models to analyze customer behavior, identify trends, and predict key CX outcomes. Demonstrate a deep understanding of core CX metrics (e.g., NPS, CSAT, CES) and their relationship to business performance
- Proactively monitor and strive to maintain high levels of data quality, accuracy, and process consistency across all GTM functions, partnering and collaborating effectively
- Partner with Customer Experience and Sales and Deal Desk to identify and implement continuous improvement initiatives to optimize end-to-end revenue processes, support alignment, and ensure the smooth operation of the business and consistent achievement of growth goals
- Collaborate with the IT team to ensure data quality and partner in the development of sustainable data practices and processes
Our take
Gaining insights into workforces through people data is invaluable to businesses, allowing them to understand how to retain their hardest-working staff members, benchmark worker performance against competitors, and enable the growth of leaders within the organisation. While HR departments have access to some productivity tools that utilize people analytics, their fragmented and antiquated nature demands a more unified and future-proof solution.
Visier provides an all-in-one cloud-based people analytics platform for businesses, aiming to drive staff retention programs, maximize recruitment outcomes, arm leaders with workforce insights, and ultimately connect business outcomes to the people involved. The platform achieves this through a variety of integrative tools such as performance benchmarking, smart workforce questionnaires, data management automation, and people-powered insights.
Despite the fact that the company faces competition from other people-data solutions, Visier continues to stand out by this unified approach. The company has existing partnerships with EA, Uber, and NCI too, demonstrating success in improving leadership through people analytics, reducing labour costs, and increasing staff retention. In contrast to much of the broader tech sector, the company has grown consistently and accelerated its geographic expansion, a testament to its product's value to businesses.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2021
$125m
SERIES E
Apr 2020
$45m
SERIES D
Total funding: $261.5m
Company HQ
Downtown Vancouver, Vancouver, BC
Leadership
Ryan Wong
(Co-Founder, CEO & President)Chief Architect & Director of Engineering for Crystal Decisions. Was also Vice President of Engineering for SAP from 2003 to 2008.
John Schwarz
(Co-Founder & Chairman of the Board)GM of Industry Solutions for IBM from 1974 to 2000. Was also President and COO of Symantec, and Business Objects CEO and Executive Board Member of SAP.
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