Deployment & Maintenance Engineer, Simbe
Business Operations
Mobile position
Autonomous shelf auditing and analytics solution
Job no longer available
Autonomous shelf auditing and analytics solution
101-200 employees
Job no longer available
Mobile position
101-200 employees
Company mission
To leverage AI and robotics in order to elevate the performance of retailers with real-time insights into inventory and operations.
Role
Who you are
- 3+ years of customer project management experience in a technical context, such as IT or complex professional systems deployment/integration
- Demonstrated success working both as team member and leader
- Self-motivated and able to solve problems independently and in customer settings
- Strong communication and relationship skills to collaborate effectively with internal and customer teams
- Knowledge of and interest in diverse technical topics, including software, hardware and robotics
- Cursory knowledge of networking and network topologies, such as routers, WIFI, switches, and firewalls
- Basic Linux skills required including the ability to work in a terminal only environment and experience operating on remote machines using SSH
- Basic knowledge of ROS is a plus
What the job involves
- As a Customer Success Deployment Engineer at Simbe Robotics you will be part of a talented team conducting on-site deployments of our Tally solution within retail stores
- This position requires a unique combination of technical skills, coupled with effective communication, relationship management, project management, leadership, the ability to train our customers successfully, and represent our company and product in public environments
- Assist with receiving, unpacking, and testing of Tally hardware upon arrival at customer site
- Perform initial system level configuration of Tally to customer’s wireless network/internet
- Use Tally to build map of the customer’s environment and configure autonomous capture settings
- Perform quality assurance on the data captured and analyzed by Tally
- Answer any customer questions related to the data and robot performance
- Effectively troubleshoot issues that may arise in the field
- Ensure the smooth operations of the robots on-site after deployment setup which may include accompanying Tally through the store until the customer and shoppers are acclimated
- Answer questions / introduce the technology to the general public while accompanying the robot
- Represent the company and product in promotional or media events
- Manage against the customer specific project plan / Scope of Work (SoW) to ensure we meet or exceed the customers expectations
- Manage on-site customer relationships with multiple internal and external teams during the implementation of Tally
- Conduct research to evaluate means to enhance the shopper, customer, and robot experience
- Provide both feedback to product and engineering teams to improve product performance
- Assists in the development of customer testing plans
- Help define deployment best practices to ensure the efficient delivery of our solution while building support both from both customer and shoppers
Our take
Inventory management has never been the highlight of working in retail - it's a task that often feels like a chore. However, given its nature as a large-scale data collection and management endeavour, it's undeniably ripe for automation. Something Simbe Robotics is taking advantage of through its autonomous shelf auditing and analytics solution.
Distinguishing itself from competitors through its focus on front-of-store operations. Its automation solution enables retail associates to maintain optimal stocking levels, ensure product placement accuracy, and display correct price tags, all while enhancing the overall shopping experience.
Its accomplishments over the past year, including servicing top global retailers and processing billions of shelf photos and product analyses, showcase the company's commitment to delivering real value in the retail sector. Along with recent funding under its belt, Simbe is poised to expand its presence in the retail industry, sharing its vision to enhance the retail experience through AI and robotics with more partners worldwide.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Oct 2024
$50m
SERIES C
Jul 2023
$28m
SERIES B
Total funding: $104m
Company benefits
- Comprehensive health plans
- Culture of learning
- Flexible time off
Company HQ
Oyster Point, South San Francisco, CA
Leadership
Brad Bogolea
(Co-Founder & CEO)Previously Co-Founded i-conserve where they served as CEO. They then worked at Greenbox Technology and Silver Spring Networks as Product Manager before co-founding Simbe Robotics in 2013.
Mirza A. Shah
(Co-Founder & CTO)Graduated from Penn State University with an M.S. in Computer Science and Engineering. They then went on to found the robotics company Emoto Robotics.
Jeff Gee
(Co-Founder & CDO)Graduated from the Academy of Art University with an MFA in Industrial Design. Previously an Industrial Designer at Suitable Technologies and Willow Garage.
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