Support Engineer, Mixpanel
$95k
OTE
+ Performance bonus + Employee Stock purchase plan
Digital product analytics
Open for applications
Digital product analytics
201-500 employees
Open for applications
$95k
OTE
+ Performance bonus + Employee Stock purchase plan
201-500 employees
Company mission
To help companies make better-informed, faster business decisions and produce better products through data analysis.
Role
Who you are
- You are passionate about helping others succeed and communicate with patience and clarity
- Excellent problem solving and analytical skills
- Ability to communicate technical concepts effectively in a clear, friendly writing style
- Ability to navigate ambiguity and adapt to new challenges with creativity
- Commitment to continuously developing expertise in our evolving product
- Interest and aptitude to develop technical skills and learn new technologies
Desirable
- Programming experience, understanding of web technologies and interacting with APIs
- Experience with debugging and collaborating with engineering to resolve complex technical issues, especially with JavaScript, Python, or mobile technologies
- Experience with Mixpanel or other analytics tools
- Interest or ability to work a nonstandard work week (i.e. Tuesday - Saturday)
What the job involves
- Mixpanel Support is a team of talented problem-solvers from diverse backgrounds
- We care deeply about helping our customers be successful and enabling them to get value from their data
- We are located all over the world in San Francisco, Barcelona, London, and Singapore
- We are looking for someone who is eager to learn, advocates for customers, and thrives in a team environment
- The main responsibility of a Support Engineer is to help users solve technical challenges and use Mixpanel to make impactful product decisions
- We’ve had team members focus on developing their technical skills to join the product and engineering teams, hone their customer-facing skills to become customer success managers or sales engineers as well as take on leadership roles in the Support organization
- The core responsibility of a Support Engineer is to support our customers at every turn in the Mixpanel journey by providing answers to product questions, sharing best practices and debugging technical issues
- You'll also develop your technical skills, collaborate with our Product team to improve our product, learn product analytics and mentor new team members
- Become a Mixpanel product expert - you will help users understand our reports and features, help them use our APIs and SDKs, share best practices and resolve account issues
- Respond to customer inquiries, primarily via Zendesk email or online chat and occasionally over phone calls
- Investigate and document bugs and feature requests to share with our Product and Engineering teams
- Provide feedback regarding internal support processes, product functionality and customer education resources to improve the customer experience
- Shape the product by regularly working closely with PM’s, engineers, and designers to incorporate customer learnings into change
Our take
Understanding customer behaviour is a vital part of any business. Mixpanel allows companies to answer detailed questions about their customer's behaviour over web and mobile applications. Google has struggled to modernize its somewhat clunky analytics platform in recent years, allowing Mixpanel to become an industry leader in the space.
Technology VC firm Sequoia Capital has backed the company, demonstrating its significant growth potential. Mixpanel CEO Max Levchin was also a previous co-founder of Paypal, which may have helped the company facilitate a tie-up with Paypal-owned Venmo early on. Mixpanel now serves thousands of companies from different industries around the world, including Expedia, Uber, Ancestry, DocuSign, and Lemonade.
The company serves 7,700+ customers across its seven global offices. In line with its global expansion efforts, the company has aimed to enhance localized data, helping its clients tailor their offerings to customers in the right way and at precisely the right time. Mixpanel has also focused on expanding its integrations, being available on more platforms such as Google Cloud Marketplace.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
3% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Nov 2021
$200m
SERIES C
Dec 2014
$65m
SERIES B
Total funding: $277.2m
Company benefits
- Competitive compensation
- Company stock options
- Sabbatical policy
- Paid time off
- Giving back
- Parental leave
- Mental health
- 401(k) match
- Wellness benefits
- Employee choice first
- Growth dollars
- Professional growth hours
Company values
- Be open - When knowledge becomes open, we can come together as a team to collaborate around a shared purpose
- Lead change - Everyone at Mixpanel has the capacity to make an impact on the business
- Customer focus - Our customers’ success is our success
- Results-oriented - Driving results in a measurable way ensures we stay focused on the highest impact initiatives
- One team - We can’t win without each other
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Amir Movafaghi
(CEO, not Founder )They started their career at Marriott International before spending 5 years at PwC, and a further 5 years at Twitter. They worked as CFO of Spiceworks from 2015-2017, before joining Mixpanel as COO, and was promoted to CEO the following year.
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