Technical Account Manager, Saviynt
DACH
Identity & governance platform
Be an early applicant
Identity & governance platform
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To safeguard enterprises through intelligent, cloud-first identity governance and access management solutions.
Role
Who you are
- A minimum of 5+ years of of relevant experience in Identity Governance and Administration and/or Identity and Access Management domain
- Must be fluent in English and German
- A minimum of 5+ in experience leading scoping, planning and delivery of projects and strong track record of delivering successful solution outcomes for clients
- Experience interfacing and communicating with clients and partners
- Experience in managing multiple projects
- Experience with project planning, resource management, scope, schedule and status, documentation
- Familiarity with the following technologies a plus: web technologies: XML, SPML/SOAP, Web and Application Servers, HTML Databases (Oracle, Sybase, MSSQL, MySQL) Directories (LDAP, AD) enterprise HR systems (SAP, PeopleSoft) programming languages such as Java, .NET or C++ identity management provisioning systems (Sun, Oracle, IBM, Novell) Security software or internal IT audit experience
What the job involves
- The Technical Account Manager will provide account management and high-level technical support to project teams and customers
- They will define and oversee the inception and implementation of solutions as well as support post go-live to help support the Customer and grow the Saviynt platform
- Provide technical support for customers to support pre-sales and post-sales processes
- Assist in Pre-Sales activity helping analyzing prospects’ business and technical requirements and developing service propositions that meet those needs (RFP
- Professional Services estimates, Project Plans, ROM's, SOW’s)
- Owns all technical aspects of the solution and delivery of that solution (Execution of the SOW) communicating with customers and internal teams to explain products and implementation schedules
- Produce Service implementation Scoping and ROM documents as well as Service implementation Contracts/SOW's for Saviynt solutions
- Produce Service implementation estimates and plans to support implementation of Saviynt solutions
- Oversee the successful delivery of Professional Services and respond to technical concerns and problems, ensuring smooth implementation and launch
- Acts as Primary Point of escalation for project related issues - works with CPS, Engineering and Product Mgmt
- Ensures successful delivery of projects, attending weekly Progress meetings with Customer/Partner, Document technical requirements, schedules and customer interactions
- Hold regular review meetings with customers to discuss any issues or problems and provide reports to the other members of the account team
- Monitor support requests to identify any recurring issues and may recommend changes to products
- Analyse customers’ support requirements and identify areas where the Saviynt can offer improved service or reduce support costs
- Managing the ongoing support of customers to ensure that they continue to make effective use of Saviynt products
- Arrange and support training for customers’ users
- Demonstrate products to customers and explain how the proposed product or solution meets customers’ needs
- Identify the services and support customers to make effective and productive use of Saviynt products
- Communicating the Saviynt vision and product roadmap
- Managing up-sell and cross-sell opportunities
- Driving expansion opportunities
- Assists with Services Resourcing and Forecasting at a Regional level
- Manage and approve Time sheets and support invoicing activities
- Coordinates with CSM
Our take
Sayvint’s Identity Governance and Administration platform helps secure access to corporate systems in the cloud such as Workday, Office 365, AWS, Salesforce, SAP and Hadoop. It was created to offer an innovative, modern solution as its founder believed that existing identity services were not optimised.
By spending its early years in stealth mode, developing its product technology and switching to a cloud based model, the company was well prepared for a quick up-scale. This has been achieved partly because of the fact that it favours targeting large companies, boasting clients like Marriott, BP, KuppingerCole and Toyota Connected.
Sayvint faces a major rival in the form of SailPoint, which was an earlier entrant in the space, and went public sooner. However, Sayvint is growing rapidly and has converted some notable customers from SailPoint in the process. The company has continually invested in its platform to maintain a competitive edge, earning industry recognition along the way, and has recently concentrated on securing new customers and growing its partner ecosystem.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (2 rounds)
Sep 2021
$130m
EARLY VC
Apr 2018
$40m
SERIES A
Total funding: $170m
Company benefits
- Medical, dental, vision, & retirement programs
- Flexible Time Off
- Food, Drinks, & Snacks
- Bonding Time - birthday celebrations, holiday parties , and team outings to get more fun time together
- Employee Recognition - we celebrate and recognize when our people go above and beyond
Company values
- We Innovate: We make the impossible possible
- We Focus on Our Customers: We put our customers first, always. Everytime
- We Deliver Results: We take the initiative and we go for it
- We Respect One Another: We care about and honor our people
- We Remain Accountable: We are in the pursuit of excellence, together
Company HQ
El Segundo, CA
Articles
Leadership
Sachin Nayyar
(CEO)Sachin worked as CEO of Vaau for 3 years before joining Sun Microsystems as a Chief Identity Strategist. They were also CEO of Securonix for 13 years.
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