Account Director, Gatekeeper
SaaS Solution
Contract and vendor management
Be an early applicant
Contract and vendor management
21-100 employees
Be an early applicant
21-100 employees
Company mission
To make our customers’ working lives easier, more productive and highly valued by solving contract and vendor management problems that deliver demonstrable ROI.
Role
Who you are
- Experience: 8+ years of experience in a customer-facing, account management, sales or customer success role within mid-market or enterprise SaaS, with a focus on retention, expansion, and account growth
- Customer-Centric Mindset: A deep understanding of customer needs and the ability to develop strategies that drive customer satisfaction, retention, and growth
- Relationship Management: Proven ability to build strong, trusted relationships with senior stakeholders in enterprise organisations
- Commercial Acumen: Strong ability to identify revenue growth opportunities within existing accounts and achieve upsell and cross-sell targets
- Analytical Skills: Comfortable using data and insights to make informed decisions and develop strategies for account growth and retention
- Strategic Thinking: Ability to create and execute account plans that align customer goals with Gatekeeper’s offerings
- Adaptability: Thrives in a fast-paced, ever-evolving environment, with a high degree of ownership and autonomy
What the job involves
- As an Account Director at Gatekeeper, you will be the primary contact and owner of a portfolio of high-value existing accounts, responsible for retaining, growing, and expanding these relationships. This strategic role requires a customer-centric approach to strengthen relationships, drive renewals, identify upsell and cross-sell opportunities, and ensure our customers achieve maximum value from our solutions
- Expansion & Growth: Identify opportunities for upselling and cross-selling additional Gatekeeper solutions by understanding customer needs and aligning our products to their business goals to help drive net revenue retention (NRR)
- Account Retention: Build strong, long-lasting relationships with key stakeholders within your accounts, ensuring high customer satisfaction and loyalty to drive renewals to reduce logo churn
- Customer Success & Professional Services Collaboration: Partner with the Customer Success & Professional Services team to ensure smooth onboarding, product adoption, and continued engagement, maximising customer value and product utilisation
- Strategic Account Planning: Develop, collaborate on and execute customised account plans that align with customer goals and Gatekeeper’s growth objectives
- Problem Solving: Act as a trusted advisor to customers, proactively identifying and addressing potential issues, providing solutions, and ensuring positive outcomes
- Domain & Product Expertise: Become a subject matter expert in Gatekeeper’s product offerings and the broader domain of Vendor & Contract Lifecycle Management (VCLM). Leverage this expertise to guide customers in maximising the value of our solutions and to position yourself as a trusted consultant
- Data-Driven Insights: Use data and analytics to monitor account health, and customer usage to help identify growth opportunities. Regularly report on account performance and forecast renewal and expansion revenue
- Customer Advocacy: Serve as a voice of the customer within Gatekeeper, relaying product feedback to the product and development teams to help drive improvements that align with customer needs
- If you’re a customer-focused professional passionate about growing and retaining high-value accounts, we’d love to hear from you. Apply now to join Gatekeeper in our exciting journey of growth and innovation
Our take
Gatekeeper is a leading cloud-based Supplier and Contract Management software solution that allows companies to store all of their supplier and contract information in one central location. It aims to reduce costs, minimise risk, and enhance compliance for companies through its suite of reporting, collaboration, and notification tools.
The company’s powerful automation capabilities remove the need for manual interventions while delivering digitised, actionable business insights throughout the contract and vendor management lifecycles. The company counts major companies from a range of industries among its customers, including Ford, The Telegraph, Accor Hotels, Hakkasan Group, and cricut.
The company is well-set to see continued growth through 2023 VC from Vista Equity Partners. Gatekeeper will use its new cash flow to grow its platform and global footprint.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Company benefits
- Fully Remote Working
- Flexible Hours
- Monthly Health & Wellbeing Perks
- Generous Time Off Allowance
- Online Therapy/Meditation Subscription
- Regular Retreats & Meetups
Company values
- We are relentlessly focused on solving customer problems to deliver demonstrable ROI
- We choose Calm
- We keep our promises to each other, our customer and partners
- Exceptional results delivered as a result of exceptional systems
- We only hire ‘A Players’
- We set ourselves up for success
- Continuous and never-ending improvement
- Evolution not revolution
- Communicate with clarity
- We take responsibility
- We respect and are grateful for each other's differences and choose positivity
- We are a Force for Good
- We do what makes us happy
Company HQ
City of London, London, UK
Articles
Leadership
Patrick O'Connor
(CEO)Founder & former Managing Director at Optimal Solutions Ltd and Ominor Ltd.
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