Customer Support Manager, RelationalAI

Salary not provided

SQL

Python

Azure

Snowflake

Senior and Expert level

Remote from Canada, Europe, UK, US

Relational knowledge graph management

Job no longer available

Relational knowledge graph management

101-200 employees

B2BArtificial IntelligenceData storageEnterpriseBig dataAnalyticsSaaS

Job no longer available

Salary not provided

SQL

Python

Azure

Snowflake

Senior and Expert level

Remote from Canada, Europe, UK, US

101-200 employees

B2BArtificial IntelligenceData storageEnterpriseBig dataAnalyticsSaaS

Company mission

RelationalAI is on a mission to simplify computing by enabling people to tell computers what they want to do without having to tell them how to do it.

Job

Company

Role

Who you are

Passion for solving customer problems
Familiarity with management techniques
Ability to handle a range of urgent to minor support requests during business hours, with occasional off-hours scheduled work and on-call shifts
3+ years of leadership experience
Take responsibility and ownership of Customer problems
Establish and constantly build upon a solid technical understanding of RAI and how our customers build, deploy, and manage applications using our platform
Collaborate effectively with Sales, Field Engineering, and Product Engineering to understand and resolve customer issues thoroughly and expediently
Constantly work to streamline and improve processes, tools, RAI’s product offerings, and the overall customer experience
Effectively communicate with all levels of customer contacts, including CTOs, management, developers, and operations teams
Provide valuable guidance and insight through email, telephone, remote conferencing, and occasionally in-person engagements
Work with Product Management and Product Engineering to help define and drive fixes and enhancements to address customer needs
Timely triage varying issues based on error messages, log files, threads dumps, stack traces, sample code, and other available data points
Troubleshoot performance issues with Customer technology and how it works with RAI technology. An expert with complex tier 3 customer issues
Embrace RAI as a part of the customer’s overall architecture, with a need to advise and troubleshoot client applications
Efficiently troubleshoot environment issues primarily with RAI, Snowflake and Azure
Background in database technologies and/or graph database technologies
Proficient in programming languages - Python, SQL etc
6+ years in a customer-facing support role. 3+ years of leadership experience
B.S. or M.S. in Computer Science or Engineering, or other technical fields strongly considered

What the job involves

The Customer Success Manager will be responsible for creating and leading the new Customer Success team
This team's primary focus will be to understand our customers' environments, questions, and issues to ensure the best customer experience with RelationalAI products and services
As a Customer Success Manager, you’ll spend your first 2-4 months immersed in learning RAI’s products and putting together the best team of Customer Support Engineering to deliver the level of support RAI’s customers have come to appreciate and expect
You will also Manage daily workflow within the customer service department, Create and track customer service goals, and document processes to organize all customer interactions
Respond to customer inquiries
Receive and implement customer feedback to improve the quality of service
Set a clear mission and deploy strategies focused toward that mission
Generate detailed reports on customer interactions
Lead a small team of Customer Support Engineers

Our take

With more and more businesses and organizations relying on cloud data platforms, demand for better ways to manage this data is rising. RelationalAI is seeking to disrupt the intelligent app landscape with solutions to change the way intelligent apps are built, making it easier for users to access, manage and utilize knowledge data more effectively.

The company's innovative use of knowledge graph technology has gained it much attention, and it was able to raise considerable funding in 2022, which is an undeniable indicator of its impact and potential.

RelationalAI has ambitious plans to open up its platform more widely, and seems likely to see good growth in the coming years. Recent developments include the release of a new product, an AI “coprocessor” for Snowflake, that integrates relational knowledge into Snowflake’s data management platform

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

23% employee growth in 12 months

Glassdoor (3.9)

Company

Funding (2 rounds)

Dec 2025

$22.5m

EARLY VC

Apr 2022

$75m

SERIES B

Total funding: $97.5m

Company HQ

South Berkeley, Berkeley, CA

Leadership

Molham Aref

(CEO)

Previously served as VP of HNC Software and Retek, and was Director of Nomi for over 15 years. Was also CEO of LogicBlox and Predictix.

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