IT Automations and Support Specialist, Articulate
$72.5-96k
+ Bonus eligible
Training & development platform
Be an early applicant
Training & development platform
501-1000 employees
Be an early applicant
$72.5-96k
+ Bonus eligible
501-1000 employees
Company mission
To change the way the world learns with products that make it easy to create, distribute, and manage online training that delights learners.
Role
Who you are
- 2-5 years IT support experience
- Basic Agile understanding
- Experience building workflows or automation using APIs, scripting, or automation platforms
- Experience integrating systems or automating cross-platform processes
- Ability to analyze processes and design scalable, efficient solutions
- Comfort reading and troubleshooting API documentation
- Experience using service desk/ticketing software to receive/respond to requests
- Understanding of Information Security fundamentals - Phishing defense, passwords, VPN use on public networks
- Experience with Google Workspace Administration, Gmail & Google Docs, Jira, Slack, Okta SSO, Zoom
What the job involves
- The IT Automations & Support Specialist provides front-line and advanced technical support to Articulate employees while leading automation, systems integration, and workflow improvement initiatives across the IT Services function
- This role blends hands-on helpdesk expertise with developing technical specialization in automation, systems integration, and workflow optimization to improve the scalability and efficiency of IT Services operations
- The ideal candidate improves employee experience by resolving issues efficiently, identifying recurring friction, and designing scalable workflows and system integrations that reduce manual effort and increase service quality
- As part of a fully remote organization, this role contributes to a responsive, empathetic, and high-performing IT Services team that supports every function at Articulate
- While this position is fully remote, regular working hours of 8:00 a.m. to 5:00 p.m. Pacific Time are required to ensure real-time collaboration and support coverage across the organization
- Implement Automations via Okta, Slack, and or Workato:
- Identify repetitive manual processes and own automation initiatives from design through implementation, including solution design, testing, documentation, and post-deployment monitoring
- Build and maintain automated workflows across SaaS platforms using APIs, scripting, and integration tools
- Analyze helpdesk trends to proactively design automation that reduces recurring tickets
- Document automation logic, system dependencies, and process maps
- Respond to employee helpdesk requests:
- Troubleshooting and/or suggesting workarounds or alternatives
- When necessary, escalate incidents to other experts on the team for resolution
- Communicating IT policies and processes to Articulate employees
- Onboarding new employees, which includes setting up access & procuring hardware
- Work on various projects - for example: software & hardware audits, new software testing & deployment, aligning employee groups across different software packages
- Ordering new & replacement equipment for existing employees and house, manage, and ship out loaner machines
- Maintain ticketing systems, asset inventory, and IT knowledgebase documentation
Our take
Articulate is a SaaS based training platform for SMBs and Enterprises, aiming to empower anyone – not just learning professionals – to deliver training to a business.
The business was founded in 2002 as a plug-in for Microsoft PowerPoint, and was entirely bootstrapped until a 2021 funding round of $1.5 billion. Since its launch, it has grown significantly - now serving over 100,000 organizations and upwards of 100 million learners customers across the globe, including every single one of the Fortune 100.
The company has invested in aggressive expansion, and is already the most dominant player by far in course-authoring apps. This is in part due to capitalizing on the significant opportunity in targeting businesses that are looking to move from in-person to online-based learning.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (1 round)
Jul 2021
$1.5bn
SERIES A
Total funding: $1.5bn
Company benefits
- Student debt repayment - Get up to $2,400 annually ($200/month) in student loan repayments
- Flexible PTO
- Fully remote (we'll help set up your home office with awesome equipment and technology)
- We offer $100 a month toward well-being
- We offer Fortune 500-level medical, dental, and vision coverage for our employees and their dependents
- We offer a baby bonding benefit of up to 17 weeks paid leave to primary and non-primary caregivers
- We offer all employees up to $3,000 tax-free annually for child care assistance
- Tuition reimbursement - Continue your education in any subject you want. We provide up to $5,250/year for classes at a code school or accredited college
- Transgender benefit - We offer medical coverage for gender-affirming surgery and supplemental procedures, along with paid leave for recovery
- We match up to $500 of employee donations each calendar year to nonprofit organizations
- We offer $4,000 annually to travel to seek legal abortion services
- Contribute to your choice of Fidelity 401k plans. Articulate will also contribute 3% of your salary to your 401k whether you decide to contribute or not
- Give your loved ones peace of mind. We provide life, AD&D, short-term disability, and long-term disability benefits to all employees
- We cover 100% of eleven therapy sessions and eleven therapeutic coaching sessions per year with a licensed therapist through the Modern Health platform for each employee and their dependents
- Health savings account (HSA) - We contribute $1000 for family and $500 for individuals annually to help cover co-pays and other medical expenses
- Get coaching in social, physical, financial, and mental well-being. We offer unlimited life-coaching sessions with certified coaches through the Wellness Coach platform
- We value our employees and the important milestones in their lives. We celebrate with cupcakes, Slack shoutouts, and virtual parties
- We support the growth and development of our employees through coaching, internal training, and skills training opportunities
- We offer our employees time off to volunteer in meaningful ways within their communities and beyond
- We offer service sabbaticals to support our employees in doing the work to advance human rights, civil rights, and environmental health
- Cash for Change - Our employee-guided corporate giving program supports organizations advancing human rights, civil rights, and environmental health
Company HQ
NoMad, New York, NY
Leadership
Adam Schwartz
(Founder, CEO & Executive Chair)Founded Articulate in 2002 with a vision to make it easier for the world to learn. Previously served as General Manager for a division of Knowledge Universe.
Lucy Suros
(Director & Vice Chair of the Board)Served as CEO of the company from 2021 to 2023. Previously acted as Marketing Consultant for The Content Bureau and as PR Director for Switzer Communications.
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