Support Software Engineer, Yembo
$83k
+ Stock option plan
AI-powered virtual home surveys
Open for applications
AI-powered virtual home surveys
21-100 employees
Open for applications
$83k
+ Stock option plan
21-100 employees
Company mission
Yembo's mission is to bring digital transformation to home services companies using advanced artificial intelligence and software.
Role
Who you are
- Full stack developer (PHP, Javascript, React, Typescript, AWS (EKS, EC2, S3, Cloudfront, Route 53), MongoDB, NodeJS) - Backend focus preferred with ability to collaborate with frontend developers
- Ability to write idiomatic code and adhere to best practices
- Be able to jump into an existing code base and understand what’s going on
- Knack for troubleshooting and problem solving
- Ability to communicate technical solutions internally and externally
- Ability to work with external developers on integrations
- Ability to see projects through from start to finish
- Ability to analyze support data and come up with solutions to reduce repeat issues
- Autonomous, driven, can-do attitude
Desirable
- Product savvy - can develop new features that would make our customer’s lives easier
What the job involves
- We're looking for a support software engineer to quickly and effectively handle any product related customer escalations as well help us maintain secure, reliable code at scale.
- You will be responsible for troubleshooting our technical support tickets and implementing solutions that not only solve the immediate need, but also ensure that similar issues do not arise in the future
- If you are excited about developing solutions, automation, and improving efficiency, this might be a great fit for you!
- Triage development issues that are reported by our customers and internal users
- Debug technical product issues across the stack (frontend, backend, infrastructure)
- Build internal tools that let us solve our users issues faster, maintain resiliency and reliability of our codebase, and adhere to security and compliance policies
- Automate and streamline development tasks (rotating credentials, updating dependencies, security updates, etc)
- Reduce repeated support issues by building new features or improving existing ones. Work with the design, product and development team to improve the product
- Analyze support tickets to understand what our biggest areas of improvement are. Be able to come up with ideas to solve them and own their development
- Work with external development teams to answer their integration questions and advise how to best work with Yembo’s APIs
- Apply modern open source tools and frameworks where appropriate
- Make recommendations regarding the development of new code, reuse or refactoring of existing code, and use of 3rd party and/or open source frameworks
- We are composed of teams that are responsible for everything from the earliest designs of a new system, to creating test and validation strategies, root-causing issues with existing systems, and much more
Our take
Yembo is bringing tech to the home survey and moving market. Its software allows users to scan, measure, and assess objects and furniture in a room from a single smartphone shot. This makes pre-moving home surveys substantially faster, cheaper, and less risky.
Starting with the relatively modest home moving market was a smart move, allowing Yembo to iron out the kinks in its highly complex and technical camera app. It has benefited too from arriving at a time when the industry is digitally transforming, meaning demand for its solutions has and continues to be on the rise.
The company's expansion to serve home insurers has been another success, with relatively little competition for AI tools that facilitate accurate remote surveying for insurance purposes. Whilst it’s true that computer vision tools are more common in the insurtech sector, Yembo has found a neat niche that it would do well do double down on in the future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Apr 2021
$8.5m
SERIES A
Dec 2019
$4.5m
EARLY VC
Total funding: $13m
Company benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k with 4% match)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (3 Weeks Vacation, Sick Leave & 11 National Holidays)
- Family Leave
- Annual Events & Meetups
- Work From Home (Fully Remote Team)
- Stock Option Plan
Company values
- Make our customers' lives easier - We delight our customers by understanding their needs, backing up our words with action
- Find fulfilment - We find happiness and satisfaction through providing value and purpose and always remember to have fun
- Take ownership - We find undiscovered needs and opportunities for improvement and do what it takes to deliver
- Deliver excellence by being 10x - We strive for outsized impact and effectiveness, are driven by clear goals and priorities, and let our results speak for themselves
- Collaborate effectively through teamwork - We have each other's backs and collectively act for the good of the company with shared trust developed through thoughtful communication
Company HQ
University City, San Diego, CA
Articles
Leadership
Siddharth Mohan
(CEO)A Penn State University graduate in Programming, who went on to take a number of roles at Qualcomm in engineering and product management.
Zach Rattner
(CTO)Took various software engineering roles at Qualcomm, following graduation from Virginia Tech.
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