Implementation Manager, Valon Mortgage
$119-161k
+ Equity
More information about location
Transforming $25B+ mortgage servicing market with software
Be an early applicant
Transforming $25B+ mortgage servicing market with software
201-500 employees
Be an early applicant
$119-161k
+ Equity
More information about location
201-500 employees
Company mission
To champion homeowners on their financial journey, as the partner they trust with their home and future.
Role
Who you are
- 3+ years in implementation, deployment strategy, consulting, or technical account management
- Proficient in Python and SQL; comfortable working with data and automation tools
- Experience integrating software into enterprise workflows (via APIs or custom solutions)
- Strong communication skills across technical and business audiences
- Previous exposure to AI-driven tools is a plus
- High-agency and proactive—you drive progress and solve problems independently
- Technically capable—you enjoy building, debugging, and optimizing workflows
- Customer-focused—you can navigate complex client environments and deliver results
- Collaborative and adaptable—you’re comfortable working across teams in a fast-paced environment
- Entrepreneurial—you think like an owner and are excited to build processes from the ground up
What the job involves
- As we introduce AI-driven automation, the implementation team is key to translating our product into real-world impact—bridging complex enterprise needs with scalable, cloud-based solutions
- As an Implementation Manager, you’ll lead the rollout of Valon’s AI-powered SaaS servicing platform for enterprise clients
- You’ll drive implementations from kickoff to post-launch success, working closely with technical and non-technical stakeholders to deliver seamless, high-impact solutions
- This is a hybrid role blending project management, technical problem-solving, and strategic collaboration
- Lead end-to-end client implementations—from onboarding to adoption
- Use Python and SQL to configure workflows, build automations, and troubleshoot issues
- Understand client needs and tailor solutions that drive measurable outcomes
- Collaborate with internal teams (Product, Engineering, Ops) to translate feedback into scalable improvements
- Build trusted relationships as the primary point of contact throughout the implementation lifecycle
- Travel as needed (approx. 25–50%) to support client success
- Be part of reshaping an outdated industry using AI and modern technology
- Work directly with enterprise clients to solve real-world challenges
- Join a team that values action, ownership, and transparenc
Our take
Valon is attempting to bring smoother, clearer customer service to the often unsophisticated industry of mortgage services. Its cloud-native mobile platform allows borrowers to make payments and manage escrow accounts while avoiding time-consuming call centers, inaccurate information and poorly designed websites. In turn, lenders can use the platform to request API feeds to gather information on customer performance.
The company is aiming to disrupt and bring down the costs in a market that it sees as heavily monopolized, and which is largely devoid of customer-oriented innovation. Currently, mortgage servicing giant Black Knight controls over half of all residential loans in the US, the result of which has seen a 250% increase in servicing costs in the last decade.
Valon's growth so far has been remarkable. The company went from zero contracts in 2019 to $65 billion in mortgages in 2024, with a 400% year-on-year growth. Its remarkable growth attracted over $169 million in funding in 2024. On top of this boost, it has further diversified its capabilities to include servicing government-sponsored home loans from the Federal National Mortgage Association.
Freddie
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Oct 2024
$100m
SERIES C
Jul 2024
$69.8m
LATE VC
Total funding: $348.8m
Company benefits
- Fully Covered Healthcare Premiums on Zero Deductible Medical/Dental/Vision Insurance Plans
- Flexible Sick Days
- Equity Packages
- Generous Vacation Policy + Multiple Company Holidays
- Provided Laptop, Custom Acessories, and Ergonomic Equipment
- Commuter Benefits
- Paid Parental Leave
- Unlimited Snacks and Drinks
Company HQ
Union Square, New York, NY
Leadership
Andrew Wang
(CEO & Co-Founder)Studied Computer Science at Harvard. Interned as a Software Engineer at The White House, and Google. Was an Analyst at Goldman Sachs. Spent 4 years as a Principal to Soros Fund Management.
Linda Du
(COO)Studied Computer Science and Statistics at Harvard. Worked at Samlyn Capital and Two Sigma prior to joining Valon.
Jake Mintz
(CPO)Studied Electrical Engineering at Santa Clara University. Co-founded Bump Technologies which was acquired by Google.
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