Implementation Manager, Valon Mortgage
$119-161k
+ Equity
More information about location
AI-native operating system for mortgage servicing
Job no longer available
AI-native operating system for mortgage servicing
501-1000 employees
Job no longer available
$119-161k
+ Equity
More information about location
501-1000 employees
Company mission
To power the future of homeownership with modern servicing technology.
Role
Who you are
- 3+ years in implementation, deployment strategy, consulting, or technical account management
- Proficient in Python and SQL; comfortable working with data and automation tools
- Experience integrating software into enterprise workflows (via APIs or custom solutions)
- Strong communication skills across technical and business audiences
- Previous exposure to AI-driven tools is a plus
- High-agency and proactive—you drive progress and solve problems independently
- Technically capable—you enjoy building, debugging, and optimizing workflows
- Customer-focused—you can navigate complex client environments and deliver results
- Collaborative and adaptable—you’re comfortable working across teams in a fast-paced environment
- Entrepreneurial—you think like an owner and are excited to build processes from the ground up
What the job involves
- As we introduce AI-driven automation, the implementation team is key to translating our product into real-world impact—bridging complex enterprise needs with scalable, cloud-based solutions
- As an Implementation Manager, you’ll lead the rollout of Valon’s AI-powered SaaS servicing platform for enterprise clients
- You’ll drive implementations from kickoff to post-launch success, working closely with technical and non-technical stakeholders to deliver seamless, high-impact solutions
- This is a hybrid role blending project management, technical problem-solving, and strategic collaboration
- Lead end-to-end client implementations—from onboarding to adoption
- Use Python and SQL to configure workflows, build automations, and troubleshoot issues
- Understand client needs and tailor solutions that drive measurable outcomes
- Collaborate with internal teams (Product, Engineering, Ops) to translate feedback into scalable improvements
- Build trusted relationships as the primary point of contact throughout the implementation lifecycle
- Travel as needed (approx. 25–50%) to support client success
- Be part of reshaping an outdated industry using AI and modern technology
- Work directly with enterprise clients to solve real-world challenges
- Join a team that values action, ownership, and transparenc
Our take
The mortgage servicing market is huge but surprisingly outdated. In the US alone, it covers roughly $13T in mortgages, yet many servicers still use legacy systems and manual processes to manage payments, compliance and customer support. Because mortgage servicing involves complex regulations and many exceptions, these older systems can be inefficient and costly to run, creating a strong opportunity for modern technology to improve how the industry operates.
Valon is trying to modernize this space with ValonOS, an AI-native operating system built specifically for mortgage servicing. The platform doesn't just store loan data, it also captures the rules and workflows behind servicing decisions. This allows companies to automate routine processes, improve visibility into operations, and manage compliance more easily. To prove the system works, Valon has also built and run its own large mortgage servicing business on the platform.
The company has gained strong backing from major industry players too. Investor Rithm Capital Corp. plans to roll out Valon's technology to over 4M homeowners through Newrez, one of the largest US mortgage servicers. If this rollout succeed, it could demonstrate that modern, AI-driven systems can operate at industry scale and potentially reshape mortgage servicing.
Freddie
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Oct 2024
$100m
SERIES C
Jul 2024
$69.8m
LATE VC
Total funding: $348.8m
Company benefits
- Compensation: You’ll receive a highly competitive compensation package with room to grow.
- Time Away: We offer a generous PTO program, sick time, and company holidays.
- Flexible Work: Remote, hybrid, or in-office. We’ve got it all and aim for you to work where it works. Where possible, we offer geographic flexibility.
- Health Benefits: Health, dental, and vision insurance are all company-sponsored to keep you healthy and strong.
- Parental Leave: Birthing and non-birthing parents receive 12 weeks of fully paid time to welcome a new child.
Company HQ
Union Square, New York, NY
Leadership
Andrew Wang
(Co-Founder & CEO)Andrew studied Computer Science at Harvard before interning as a Software Engineer at The White House and Google. He was also an Analyst at Goldman Sachs and spent 4 years as a Principal to Soros Fund Management.
Linda Du
(COO)Linda studied Computer Science and Statistics at Harvard. She then worked at Samlyn Capital and Two Sigma prior to co-founding Valon in 2020.
Jake Mintz
(CPO)Prior to joining Valon in 2024, Jake was the Head of Product, Consumer at Stipe. He also spent 7 years at Google as a Product Lead, Camera (Android/Google Pixel, Head of Product, VR/AR (Media, Communications) and as the Head of Product, Business Management.
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