Associate Account Manager, PulsePoint
Programmatic/DSP
$70k
Healthcare marketing data company
Open for applications
Healthcare marketing data company
201-500 employees
Open for applications
$70k
201-500 employees
Company mission
To use real-time clinical data to help boost the healthcare industry and improve patient outcomes.
Role
Who you are
- The ideal candidate will have a strong client-facing background and prior digital account management/campaign management experience within the digital Health/Pharma space, at an adtech company, or from the media agency partner side
- Minimum 1-2 years experience in a client-facing Account Management, Customer Success, or Media Planning role, developing and managing interactive marketing campaigns and/or digital media buying
- BA/BS degree in Business (Advertising/Marketing) or similar education
- Experience with SaaS account management
- Understanding of interactive media planning, buying elements, success metrics (CPA, CPC, CPM, DR etc.), experience managing or forecasting CPA, CPC, and CPM marketing campaigns, and campaign/tech troubleshooting
- Interactive agency or consulting experience (supporting Health and Wellness campaigns a plus)
- Passion for customer service and ensuring that our clients have the best experience possible
- Detail oriented with the ability to multi-task in a fast-paced environment
- Responsible and results driven individual
- Strong interpersonal, communication, collaboration and organization skills; experience working cross-functionally with product and engineering teams - with the ability to break down complex concepts to non-technical stakeholders
- Familiarity with Google Analytics, Doubleclick, IAS, DoubleVerify, Sizmek, JIRA, Salesforce, Tableau
- Advanced knowledge in Microsoft Office and Google Suite is a must, including experience with Pivot Tables, VLOOKUPs, calculated fields, chart-making, and manipulation of large data sets
- Understanding of the programmatic ecosystem with exposure to bid management and campaign management/optimization strategies, preferred
- Expertise in working with RTB, DSPs, ad exchanges, aggregators, ad servers, and other optimization platforms
- Experience pulling reporting for clients and demonstrated ability in analyzing and interpreting campaign data to recommend solutions that will provide optimal results for our clients
- Note that this role is hybrid in our Newark, NJ office: 283-299 Market Street, 4th Floor, Newark, NJ 07102
What the job involves
- We are looking for a bright Associate Account Manager to join our team
- Our Account Management team own the relationship between PulsePoint and our clients
- You will serve as the primary point of contact for the client and internal teams for all items regarding health media and programmatic campaigns
- Develop, grow, and maintain relationships with clients through exceptional client service
- Serve as point person for all post-sale client requests and communication with client, including kick off calls, asset gathering, KPI discussions, creative changes, performance reports, client meetings, campaign recommendations, troubleshooting
- Partner with Campaign Management and Platform Solution teams to develop and provide regular actionable insights to our clients on both live and post campaign results detailing performance, campaign optimizations, and new opportunities
- Partner with internal Client Strategy to effectively communicate digital strategies and rationale for tactical approaches for each campaign directly with our clients
- Provide accurate campaign screengrabs and detailed reporting in line with campaign objectives and KPIs in a timely manner
- Partner with Data Analytics to ensure successful delivery of in depth reporting to clients and troubleshoot where necessary
- Lead client calls and virtual/in-person business reviews covering campaign performance, insights and recommendations
- Coordinate extensive monthly billing with clients and internal teams
- Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
- Have the potential to own accounts
Application process
- Intro phone screen (30 mins)
- Phone call with Account Management Team Lead (30 mins)
- Manager of Account Management (30 mins)
- Phone call with Sr. Director of Account Management (30 mins)
- Phone call with VP of Account Management (30 mins)
Our take
PulsePoint is a healthcare tech provider that uses real-time data to provide insight into patients. It uses machine learning and programmatic automation to better understand this data, enabling clinical diagnoses and solutions to be delivered more quickly and accurately.
With its range of analytics solutions, PulsePoint aims to improve predictive aspects of healthcare. The company recently launched its Signal technology, which draws together a range of physician-to-patient data, enabling healthcare organizations to cross-reference with their own information to gain fresh insight.
The global Big Data market for healthcare is expected to be worth $78 billion by 2027, according to an analysis by Emergen Research, and PulsePoint is setting out to be a big part of this growing sector. Having been acquired by Internet Brands in 2021 but remaining an independently run entity, it will benefit greatly from the expertise and market reach of its parent company and their portfolio of health media companies, including WebMD and Medscape.
Steph
Company Specialist at Welcome to the Jungle
Insights
14% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2013
$3m
EARLY VC
Jan 2013
$3m
EARLY VC
Total funding: $15.5m
Company benefits
- Dollars and Sense: 401(k) match
- Happy + Healthy: Comprehensive medical plans, affordable medical, dental and vision options, 100%-paid life & disability insurance
- Break a Sweat: Free virtual fitness classes, Better Yourself Wellness program
- Always Learning: Generous annual tuition reimbursement, ongoing team trainings
- Take a Load Off: Paid vacation, sick time, and company holidays (including a floating holiday)
- Good Ol' Fun: Team-building events, happy hours, holiday celebrations, and more!
Company HQ
Midtown East, New York, NY
Leadership
Sloan Gaon
(CEO)Qualified as an Attorney before moving into Management roles at TurboChef, RegistryPro, MIVA, and more organizations. They then left their role as General Manager of GrubHub in March 2012 to found PulsePoint in July 2012.
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