Manager of Implementation, Spring Health
$97.3-114.5k
Personalized mental healthcare
Open for applications
Personalized mental healthcare
1001+ employees
Open for applications
$97.3-114.5k
1001+ employees
Company mission
To eliminate every barrier to mental health.
Role
Who you are
- The ideal candidate thrives in a fast-paced environment making key strategic decisions while also not being afraid to roll up their sleeves and dive into the details
- Bachelor’s degree or higher
- 3+ years of people management with a proven track record of team retention and growth
- 5+ years of customer implementation/onboarding, customer success, or operations project/program management experience
- Ability to thrive in a fast-paced and high-pressure environment
- Ability to reconcile data from multiple sources to continually drive value
- Experience creating cross-functional PRD, SOP, or Playbooks
- Prior experience with Customer Relationship Management Software or Project Management tools (e.g., Salesforce, Smartsheet)
- Effective listener with a creative approach to problem-solving to ensure root issues are addressed strategically
- High integrity, organizational skills, attention to detail, humility, resourcefulness, ambition, professionalism, and a proactive approach
- A deep passion to transform the U.S. healthcare system, especially mental health
- Willing and able to travel as necessary (approx. 10%)
What the job involves
- The Manager, Implementation reporting to the Director, Implementation, will be responsible for the functional and strategic leadership of a team of Implementation Managers
- This role will cross lines of business supporting our direct, resold, and payer customers
- You play a key role in creating the best first impressions for our customers and setting them up for ongoing success
- This role has continuous opportunities to work cross-functionally with other leaders and provide delightful customer solutions
- We are an award-winning, passionate, and mission-driven team with the support of leaders in psychiatry, and backed by prominent VCs including Rethink, Work-Bench, RRE, and General Catalyst
- Overseeing a team of Implementation Managers and their onboarding requirements
- Serve as a leader and advocate for the development of the Implementation Managers
- Serving as a point of escalation and additional support for our onboarding customers
- Ensuring alignment to and meeting of defined team KPIs and the effective reporting of KPIs to leadership
- Attending and supporting various customer engagements throughout the onboarding process. Examples include: project kickoffs, implementation workshops, 1:1 customer leadership touchpoints
- Leading and supporting cross-functional collaboration efforts to ensure alignment across all internal and external stakeholders
- Serving as a thought leader within the organization for how best to implement new products/services within Spring Health’s systems
- Continually define and deploy implementation strategies that deliver effective, efficient and consultative support that aligns to department business goals and objectives
- Collaborating cross-functionally to design and implement scalable, automated processes and features, ensuring long-term operational efficiency
- Overseeing our Customers’ non-standard requirements (intaking requirements, aligning resources, maturing into repeatable processes)
- Customer Satisfaction | Consistently high customer implementation satisfaction scores
- On-Time Launches | Customer onboardings (internal configurations, eligibility files, SSO, etc.) launch on-time
- Quality Launches | On-time platform configurations & error-free quality assurance
- Onboarding At-Scale | Successfully mature and scale the onboarding process for new lines of business
- Cross-Functional Operational Excellence | Collaborate cross-functionally to build seamless and sustainable processes
Our take
Large companies often provide employees with mental health services, but small businesses find it challenging to offer similar support. Additionally, existing support systems are usually generalized, failing to deliver the personalized mental healthcare that individuals need. To address this gap, Spring Health has developed AI-driven tools for employers to create tailored mental wellness plans for their employees, including treatment options, daily routines, and medication plans based on individual data.
Spring Health has recently expanded its services to the family and pediatric space through the acquisition of Weldon, offering mental wellness guidance to parents. This expansion includes chats with therapists, social workers, and parenting coaches, as well as group support with other parents and access to educational content. By focusing on personalized care, Spring Health aims to enhance mental wellness support for families alongside its existing employee services.
The behavioral health market is projected to grow to $242B by 2027. While many solutions prioritise fast access to therapy or meditation, Spring Health differentiates itself by emphasizing the right type of care for each individual. With substantial funding raised, Spring Health is well-positioned to continue its innovative approach to mental health services.
Freddie
Company Specialist at Welcome to the Jungle
Insights
77% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jul 2024
$100m
SERIES E
Apr 2023
$71m
LATE VC
Total funding: $465.1m
Company benefits
- Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
- A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
- 10 allocated sick days per year
- Flexible paid time off in addition to 12 paid holidays throughout the year
- Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management
- Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and recharge
- 4-4.5 months of fully paid parental leave
- Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care
- Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
- Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively
- On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
- Employer sponsored 401(k) match of up to 2% after 90 days of employment
- Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
- Focus Fridays: no meetings, no distractions, just time for you to get work done
- Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members
- Up to $1,000 Professional Development Reimbursement per calendar year
- $200 per year donation matching to support your favorite causes
Company HQ
Flatiron District, New York, NY
Leadership
Adam Chekroud
(Co-Founder)Previously President of The Oxford Guild Business Society for 2 years and Researcher at FMRIB Centre - University of Oxford for 1 year.
April Koh
(Co-Founder & CEO)Previously Chief Product Officer & Co-Founder at Spylight for 1 year. Also worked in the Product Management Department at Shazam for 5 months.
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