Product Designer, Tucows
$95.9-106.5k
Salary applicable for US based candidates. For candidates based in Canada: $85,000 - $94,400 CAD
Keeping the internet open and connected
Job no longer available
Keeping the internet open and connected
501-1000 employees
Job no longer available
$95.9-106.5k
Salary applicable for US based candidates. For candidates based in Canada: $85,000 - $94,400 CAD
501-1000 employees
Company mission
To make the Internet better by helping people access the open Internet, narrowing the digital divide, and supporting fairness and equality.
Role
Who you are
- Our ideal candidate is someone who can transform complexity into intuitive experiences that delight and help people accomplish their tasks
- Previous experience in product design & UX for a B2B product or experience
- You’re comfortable with some ambiguity and have a love of solving the complex
- Speaking and presenting come naturally, you can easily articulate your thoughts, share process and ideas to reach alignment within the team
- You have a positive personality and an outstanding ability to form productive relationships within an organization
- Proficient with Figma (of course)
Desirable
- Experience and understanding of web hosting concepts and terminology
- Familiarity with control panel interfaces and/or hosting products (e.g., cPanel, Plesk)
- Knowledge of domain management and DNS basics
What the job involves
- As a Product Designer at Tucows, you'll join a hardworking design team that believes that we > me
- You'll own the end-to-end design process from discovery to the solution and build modern interfaces for websites and control panels
- Your team will build the next generation interface that enables our customers to navigate our brand new hosting product with ease
- Through close collaboration with customers and our teams you will gain deep insight into the goals, challenges and needs of resellers as they run their businesses and offer services to their clients
- You will immerse yourself in their world, empathizing with their experiences, and be their champion for success
- In partnership with the broader product and design organization, you will explore the interdependencies and intersections across our product lines understanding where hosting fits into our experiences
- With a deep understanding of the hosting experience, you will be a critical part of the team, helping to define the long term vision and supporting the PDE function to deliver on an outstanding user experience that elevates our connection to our customers and delivers delight at every stage of their interaction with us
- Approaching with an iterative mindset, you will validate assumptions, and continuously refine the experience based on reseller feedback and data-driven insights
- Your goal is to deliver a modern, user-centric product that simplifies and streamlines the reseller journey, fosters loyalty, and drives business growth
- You will be a passionate advocate for our customers, collaborating cross-functionally to rally teams around a shared vision and ensure a consistent, thoughtful experience across all touchpoints
- Work with Product Managers, Engineers, UX Researchers, and other Designers to build modern, intuitive, and accessible interfaces and user experiences
- Map user flows, create wireframes, and design informed product features
- Partner cross functionally to test prototypes and hypotheses with our end-users and champion for their needs
- Partner with Engineers to ensure what we ship matches what we craft
- Make informed decisions by translating quantitative and qualitative insights into design solutions that balance user needs and business objectives
- Facilitate discovery workshops and present ideas and insights to cross-functional partners
- Maintain design consistency by working with our design system (and help us expand and evolve it)
- Be proactive about improving the user experience of our products
- Champion for accessibility and building for diverse audiences
Our take
Tucows is dedicated to keeping the internet open, accessible, and connected. The company operates through three subsidiaries; Tucows Domains, the world's second-largest domain registrar and reseller; Ting Internet, a high-speed fiber internet provider; and Wavelo, a telecome SaaS platform for communication service providers. Together, these businesses for a robust ecosystem supporting internet infrastructure worldwide.
The company's technology helps hundreds of thousands of companies around the globe, and its services have earned multiple awards for innovation and reliability. And in recent years, Tucows has experienced substantial growth, expanding operations into new markets while optimizing and developing its offerings to meet evolving customer needs.
Steph
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Company benefits
- Become your best self: Growth is the constant at Tucows. We offer a robust learning and development program that gives access to fantastic peer lead technical training, opportunities to work on cross-functional projects, and a flexible, annual learning reimbursement fund.
- Mental health benefits: We partner with awesome people and companies (both internally and externally) to provide herd members with accessible and timely mental health services and preventative care.
- A supportive environment: From employee resource groups (ERGs), access to training sessions, workshops, and online resources, we aim to foster an environment that ensures you get the support you need when you need it.
- Take care of your Herd: Whether you’re planning on starting or growing your own herd, we offer family/fertility planning support, parental and adoptive leave, and top-up dollars.
- More time for me time: Plan for your vacation early! All employees start with three weeks of leave, plenty of personal days, and annual paid gratitude days over the holiday season to ensure that you have time for what matters most.
- Your future starts here: From stock options to retirement savings plan contributions, we’ve built programs that support your financial future. Are you looking to kickstart a new career? At Tucows, we pride ourselves on plenty of internal opportunities that can help you grow in your career or kickstart a new one!
Company HQ
Liberty Village, Toronto, ON
Leadership
Elliot Noss
(CEO)Current CEO of Ting, Tucows' high-speed fiber internet service subsidiary. They are also involved in ICANN, to promote and protect an Open Internet around the world.
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