Director of Outbound Product Management, ServiceNow

Field Service Management

$207.3-362.7k

+Employee Stock Purchase Plan & Variable/incentive compensation. Salary applicable for those residing in the Bay Area only

ServiceNow

Expert level

San Francisco Bay Area

Remote from Canada, US

More information about location

Cloud-based digital workflows for enterprises

Job no longer available

Cloud-based digital workflows for enterprises

1001+ employees

B2BEnterpriseInternal toolsProductivitySaaSCloud Computing

Job no longer available

$207.3-362.7k

+Employee Stock Purchase Plan & Variable/incentive compensation. Salary applicable for those residing in the Bay Area only

ServiceNow

Expert level

San Francisco Bay Area

Remote from Canada, US

More information about location

1001+ employees

B2BEnterpriseInternal toolsProductivitySaaSCloud Computing

Company mission

To transform IT to revolutionise the enterprise.

Job

Company

Role

Who you are

Strong hands-on experience with the ServiceNow platform is required
A minimum of 10 years in a customer-facing role in Product Management, Product Marketing, Solution Consulting, Product Delivery, or similar roles
Knowledge/experience in the Field Service Management domain is a “must have”
Knowledge and experience in customer service management, IoT, and Augmented Reality is also desirable
Extreme sense of ownership – own the problem, the process, and the outcome. Some things may need “driving by influence”, others may need executing yourself in a hands-on manner, and yet others will need delegation
Strong bias towards action, and a sense of urgency to “win” in the market
Excellent people and presentation skills to engage with all levels of customers, colleagues, cross-functional teams, and partners
Outstanding written and oral communication skills

What the job involves

This role is part of our Customer and Industry Workflows product organization. Our Field Service Management (FSM) product has been growing rapidly. This is an opportunity to lead the charge for a market transformational category within a best of breed, enterprise SaaS company
This role reports to the GM for FSM, and will play a key role in leading the expansion of the FSM product
As a Director, Outbound Product Management, FSM this role will play a critical role in leading our enablement efforts for customers and partners, pricing and packaging of new products and serving as the eyes and ears of the products in the market
At ServiceNow, Outbound Product Managers collaborate closely with multiple teams (e.g. engineering. marketing, sales, solution consulting, risk, sales operations etc) so this role will have a seat at every table
Own GTM, sales, solution consulting and partner enablement for our FSM product
Lead pricing and packaging efforts in close coordination with other BU stakeholders and corporate pricing to optimize market penetration for new products
Support Sales in hitting targets via high-value engagement in sales cycles, building high-trust relationships with customers, partners, etc
Drive significant thought leadership in the market leveraging conferences, analysts, PR, AR etc
Drive key technology partnerships / alliances in service of executing product roadmap
Serve as a conduit for customers to share their feedback on our products by running both customer and partner product advisory councils

Our take

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.

Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.

The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.

The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

16% employee growth in 12 months

Glassdoor (4.3)

Trustpilot (2)

Company

Funding (last 2 of 6 rounds)

Mar 2012

$11m

GROWTH EQUITY VC

Feb 2012

$17.9m

GROWTH EQUITY VC

Total funding: $83.8m

Company benefits

Commuter benefits
Annual learning stipends
Work from home opportunities
Generous family leave
Matched donations
Flexible PTO
401(k) matching
Paid volunteer time

Company HQ

Santa Clara, CA

Leadership

Fred Luddy

(Founder & Chairman Of The Board)

Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.

Salary benchmarks

We don't have enough data yet to provide salary benchmarks for this role.

Submit your salary to help other candidates with crowdsourced salary estimates.

Share this job

View 144 more jobs at ServiceNow