Operations and Strategy Lead, Moneyworld

• 3+ years of experience in management consulting or business operations
• A passion and understanding for early stage startups and the ambiguity and amount of change that occurs constantly
• An interest in fintech or mobile games
• A passion for personal finance and how we can improve financial foundations for millions of Americans
• Order to chaos: You can parse lots of information and bring order to chaos. You are able to zero in on the two or three things that really matter and have a knack for distilling seemingly complex topics into simple and clear terms
• Intrinsic motivation: You are hungry to help out anywhere you can and contribute to the team. You don’t wait for work to be assigned to you. You are constantly building a “sense” for where you can have impact (no matter how big or small!) and then you take initiative
• Follow through and consistency: You complete projects and always do what you say you are going to do
• Opinionated: You form opinions and advocate for them! You add value to your teammates by sharing your ideas, suggestions, and observations. You are not passive and are action-oriented
• You are very detail oriented: We care about doing things well and doing things right. You take the time to write well, to explain your reasoning, to prepare ahead of time. You are meticulous in everything you do and have exacting standards
• Comfort with risk and uncertainty: You can thrive in an atmosphere of constant change and uncertainty. You are adaptable and can deal with high levels of ambiguity as the norm
• A scrappy approach: You understand the realities of an early stage startup - there are never enough hands - and you have a bias to dive in and figure things out yourself

Desirable

• As Operations and Strategy Lead, you will be involved in every aspect of the company as we expand from our beta stage to thousands of savers
• The goal of this role is to be a right hand person to the CEO and add leverage to the company broadly, given how lean the team is. You will be deep in the trenches problem solving across a whole array of topics!
• Product and conversion: the onboarding funnel and how we can improve it
• Operations: understanding and improving our integrations and flows with important vendors like our payment processor and bank partner
• Data: Bringing a biz ops mindset and owning and improving our metrics so they are actionable and give us insights into what is important
• Performance marketing: work with our marketing and technical team to make sure we understand and can track our paid CAC across channels
• Customer support: help us answer client support tickets at first, but envision how we operationalize and optimize this function for the best client experience as we scale