IT Site Lead, Ramp

• This is a role for someone who’s resourceful, self-directed, and excited to tackle problems hands-on
• 3+ years of hands-on IT support or IT operations experience in a modern, fast-paced environment
• Deep familiarity with SaaS tools like Google Workspace, Slack, Okta, Notion, and MDM solutions (especially Jamf)
• Solid understanding of identity and access management concepts, including SSO and SAML
• Strong troubleshooting skills across macOS and Windows environments
• Clear communication, attention to detail, and a self-starter mindset
• Comfortable navigating ambiguity and taking initiative to solve problems independently

Desirable

• Ramp is on a mission to become the most productive company in the world, and our IT team is foundational to that mission
• We’re looking for an IT Site Lead to take full ownership of IT operations in our San Francisco office
• In this role, you’ll be the go-to partner for employees onsite, delivering seamless support while proactively identifying opportunities to automate and improve workflows
• You’ll have access to powerful tools, including AI-driven solutions, and will be empowered to build systems that reduce friction, scale effortlessly, and let your teammates focus on meaningful, strategic work
• Serve as the primary IT contact for our San Francisco office, providing in-person support 5 days/week, while also contributing to company-wide support through our centralized IT help channel
• Troubleshoot and resolve a wide range of technical issues across macOS and Windows devices, SaaS platforms, networking, and AV systems
• Manage and improve local infrastructure, including WiFi, printers, conferencing gear, and other site-specific systems
• Lead onsite IT onboarding for new hires, ensuring a smooth and consistent Ramp experience from day one
• Identify opportunities to automate repetitive workflows using the tools at your disposal, including AI-powered solutions
• Create and maintain technical documentation for internal IT systems and employee-facing resources
• Collaborate cross-functionally with Security, People, and Workplace teams to improve the employee experience
• Own local hardware inventory, office setups, and device lifecycle management
• Support Facilities-related tasks on an as-needed basis, such as coordinating with building management, overseeing onsite vendors, or assisting with infrastructure-related work