IT Site Lead, Ramp

• This is a role for someone who’s resourceful, self-directed, and excited to tackle problems hands-on
• 3+ years of hands-on IT support or IT operations experience in a modern, fast-paced environment
• Strong troubleshooting across macOS and Windows devices (hardware, OS, peripherals, common productivity tools)
• Deep familiarity with tools like Google Workspace, Slack, Okta, Notion, and MDM solutions (Jamf preferred)
• Solid understanding of identity and access management concepts (provisioning, least privilege, SSO, SAML)
• Strong prioritization, follow-through, and clear communication
• A self-starter mindset with strong attention to detail and the ability to navigate ambiguity independently
• Ability to work onsite in New York City or San Francisco, 5 days/week

Desirable

• Ramp is on a mission to become the most productive company in the world, and our IT team is foundational to that mission
• We’re looking for an IT Site Lead to take full ownership of IT operations in our San Francisco or New York City office
• In this role, you’ll be the go-to partner for employees onsite, delivering seamless support while proactively identifying opportunities to automate and improve workflows
• You’ll have access to powerful tools, including AI-driven solutions, and will be empowered to build systems that reduce friction, scale effortlessly, and let your teammates focus on meaningful, strategic work
• Serve as the primary IT point of contact for the NYC or SF office, providing high-touch, in-person support 5 days/week while contributing to company-wide support via our centralized IT help channel
• Troubleshoot and resolve issues across macOS and Windows, SaaS applications, identity/access (SSO/SAML), networking, printers, and AV/conferencing systems
• Own the reliability of office technology: WiFi, conference rooms, printers, and other site-specific systems—coordinating with vendors and building management as needed
• Lead onsite new hire onboarding (device setup, account access readiness, office setup), ensuring a consistent Ramp experience from day one
• Run employee lifecycle workflows (Joiner/Mover/Leaver) in partnership with People and Security, including secure offboarding and device returns
• Manage hardware inventory and device lifecycle from procurement and staging through deployment, repair, recovery, and secure retirement
• Create and maintain clear documentation for IT processes and employee-facing resources; turn repeat issues into playbooks and self-service guidance
• Identify and deliver automation opportunities to reduce repetitive work and improve speed/quality of support (including AI-powered tools where appropriate)
• Partner cross-functionally with Security, People, Workplace/Facilities, and vendors to improve the employee experience and execute local IT projects