IT Specialist, Didomi

• Fluent in English and French
• 2+ years of experience with JAMF and Intune
• 2+ years of experience administering Google Workspace
• 1+ year with Microsoft licenses
• Strong technical skills on Windows & MacOS systems
• Excellent problem-solving and troubleshooting
• Strong interpersonal and customer service mindset
• Organized, proactive, and collaborative

Desirable

• At Didomi, we are looking for our first IT Specialist to join our team and ensure a smooth, secure, and efficient IT environment for all Didomians
• In this role, you’ll support our mixed team of around 120 hybrid and fully remote employees by managing IT assets, tools, processes, and security, while also contributing to onboarding, offboarding, and sustainability initiatives
• 📍 Our headquarters are in Paris, and regular travel to our Lille office (around every two months on average, sometimes more or less depending on needs) will be required to support local IT operations, assist developers with TV SDK testing, and ensure a consistent employee experience across sites and remote teams
• You are the go-to person for IT issues, helping colleagues via JIRA tickets and Slack (e.g., “my computer is slow”, “I can’t access Google Workspace”)
• You set up and maintain laptops (MacOS & Windows), ensuring compliance through JAMF and Intune
• You run onboarding and offboarding, from account setup to laptop recovery
• You support developers with TV SDK testing and other on-site needs
• You keep IT stock organized and ready for new joiners
• You contribute to a security-first culture, applying policies across devices and systems
• Be the main point of contact for IT-related requests (hardware, software, accounts, access rights)
• Manage support through JIRA and maintain IT documentation for internal users
• Prepare and deploy IT equipment for new joiners (Windows & MacOS)
• Manage account creation and access across Google Workspace, Slack, Office 365, and internal systems
• Handle smooth offboarding: recover equipment, deactivate accounts, and manage data retention
• Continuously improve the onboarding experience in collaboration with HR
• Manage IT equipment lifecycle: ordering, configuration, maintenance, repair, and recycling
• Keep IT stocks (Paris, Lille, remote) organized and ready
• Support TV SDK developers in Paris with test devices and setup
• Ensure proper functioning of local networking infrastructure
• Apply security controls and updates for all company devices
• Manage internal tools and permission structures (shared mailboxes, groups)
• Ensure compliance with security policies (ISO 27001 alignment)
• Contribute to equipment reuse and recycling
• Promote awareness around environmental responsibility within IT practices
• Reports to the DevSecOps Lead
• Works closely with HR, security, and external IT partners

• HR Screening (15 minutes)
• An initial conversation with HR to review your background and expectations
• Technical Interview
• A focused interview with the DevSecOps Lead to assess technical expertise
• Case Study
• A practical exercise designed to evaluate problem-solving and technical skills
• Case Study Review (1h 30m)
• A detailed review and discussion of your case study with two Didomi team members and the DevSecOps Lead
• Final 1:1 Interviews (3 × 30 minutes)
• Individual conversations with the DevSecOps Lead, the VP of Engineering, and the CTO to evaluate alignment and culture fit