Director of Account Management, Sidecar Health
Digital health insurance platform
Job no longer available
Digital health insurance platform
201-500 employees
Job no longer available
201-500 employees
Company mission
To make healthcare affordable.
Role
Who you are
- 8+ years of experience in Account Management or Customer Success or a similar role within a tech company or insurance company, with a minimum of 4+ years in a leadership position
- Bachelor's Degree in in Marketing, Finance, Business Administration or a related field
- Strong client management relationship skills with a proven track record of success
- Strategic Thinking: Demonstrated experience in developing and executing analytics strategies aligned with business goals
- Problem-Solving Skills: Ability to think critically and solve problems efficiently
- Collaboration and Influencing Skills: Strong interpersonal skills, with the ability to collaborate effectively and influence cross-functional teams and senior leadership
- Analytical Skills: Strong quantitative and qualitative analytical skills, with the ability to analyze complex data sets and generate insights
- Industry Knowledge: Familiarity with healthcare industry trends and regulations is preferred
- Communication Skills: Exceptional written and verbal communication skills, with the ability to convey complex concepts to non-technical stakeholders
- Leadership and Mentoring: Proven ability to lead and develop teams, fostering an inclusive and high-performance culture
- Open to travel
What the job involves
- Reporting to the VP of Operations, the Director of Account Management will be responsible for the leadership and continuous improvement of the Account Management team
- This role will ensure the achievement of financially sustainable membership growth and employer group retention while providing the highest levels of member satisfaction
- Drive the vision of Account Management and its evolution for Sidecar Health
- Responsible for meeting and exceeding all accountable retention goals
- Oversee hiring, training, evaluation, and retention of employees within Account Management department
- Develop and implement long term strategies and best practices to drive the future of Account Management
- Provide leadership, strategic direction, and oversight in launching new markets
- Coach and develop the Account Management team to achieve defined metrics
- Track and ensure the highest level of service is provided to group members and their brokers
- Monitor key business performance metrics to drive business results and present them to Leadership Team
- Continuously improve tools, technology, and processes to optimize effectiveness
Our take
Sidecar Health’s insurtech platform allows users to tailor their own flexible healthcare plans based on their individual needs and budget. One of its main advantages outside of its flexibility is how the company doesn't use its own dedicated network of doctors, allowing the customer to see whomever they like while negating its own need to build nationwide networks.
On top of this it allows users to search and compare local health providers, and pay directly for care through its own payment card, often at a discount to what legacy insurance providers charge. Sidecar’s offering allows for better flexibility, more transparency and fewer financial burdens for unnecessary coverage areas.
The company has garnered plenty of praise, and financial backing, for its consumer-centric approach - and its latest raise positions Sidecar Health as a major disruptor in the market. That said, future growth will depend on how well it can expand its nationwide footprint, take on the legacy healthcare providers and work its way into employer and government-sponsored plans.
Steph
Company Specialist at Welcome to the Jungle
Insights
-28% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2024
$165m
SERIES D
Jan 2021
$125m
SERIES C
Total funding: $328m
Company benefits
- Comprehensive Medical, Dental, and Vision benefits
- Paid vacation and company holidays
- Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S
Company HQ
El Segundo, CA
Leadership
Patrick Quigley
(Co-Founder & CEO)Having worked at BEA Systems and QuinnStreet for a combined 8 years, they took an MBA at Wharton. They also served as CEO of Healthplans.com and Katch.
Veronica Osetinsky
(Co-Founder & COO)They studied at UCB before working at Bank of America and Paramax Capital. They worked at Quinstreet and Katch for 8 years prior to co-founding Sidecar Health.
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