IT Site Coordinator, Snowflake
5 days a week in office
Cloud data platform providing data warehouse-as-a-service for the cloud
Job no longer available
Cloud data platform providing data warehouse-as-a-service for the cloud
1001+ employees
Job no longer available
5 days a week in office
1001+ employees
Company mission
On a mission to mobilize the world's data.
Role
Who you are
- Minimum of 8+ years experience supporting information technology infrastructure
- Minimum of 5 years experience providing executive-level support
- Strong experience with Mac OS systems at the user level
- Experience with change control policies and procedures
- Experience administering small-size corporate server rooms
- Experience with the following applications: Zoom, Slack, Okta, Confluence, JIRA, ServiceNow
- Office 365 Administration
- Google Administration
- Jamf Administration
- Active Directory Administration
- Must be able to work a flexible schedule, including overtime and after-hours work. Must be periodically on call for after-hours support
- Onsite 5 days per week, Mon-Fri
- Both German & English speaking
- Must be able to lift 50lbs and ability to troubleshoot network issues in IDF
What the job involves
- Come join the dynamic and innovative Snowflake IT team as a hands-on and startup-savvy IT Site Coordinator in our Berlin office.
- We are thrilled to welcome an enthusiastic individual who is eager to provide top-notch IT services to our valued employees.
- Your expertise in managing centralized authentication, SaaS providers, VPN, corporate networking, and Mac/Windows endpoint systems will be invaluable to our organization
- As a key member of our team, you will closely collaborate with and provide support to various departments, including sales, finance, marketing, HR, engineering, and even executives.
- We are looking for someone who thrives in a dynamic environment and is willing to jump in and get things done to make Snowflake successful
- This onsite role offers the opportunity to own and provide IT support to all employees in the "Berlin" office and beyond. You will manage our Tech Bar Support from Monday to Friday, ensuring efficient IT operations.
- As a sincere and friendly team player, you will help build the future of data and contribute to Snowflake's success. Come join us!
- You will be based in our Berlin office Mon-Fri. As a sole IT Engineer in Berlin your direct line manager is based our of London. Our EMEA IT Client Service team consists of 7 members located in our 4 main offices: London, Warsaw, Berlin, and Amsterdam. Occasional travel will be required
- Develop business relationships and integrate activities with other IT departments to ensure successful implementation and support of project efforts
- Work with local department managers to analyze and resolve problems associated with technical issues, and recommend solutions for changing needs
- Provide Global support by managing tickets within our IT Service Management Ticketing System (ServiceNow) and understanding when to escalate priority issues
- Ability to follow standard operating procedures and quickly redirect problems to appropriate resources when needed
- Ability to develop, document, and implement standard operating procedures and customer service guidelines relating to remote IT support and pass them down to the Level 1 help desk
- Actively participate as a Global IT member and participate in global projects
- Demonstrated ability to manage and prioritize multiple problems and issues with minimal supervision, excellent organizational skills, a teamwork approach to work but also act independently to solve problems with necessary
- Excellent oral and written communication skills with strong interpersonal skills
- Candidate must have the basic ability to manage projects and an understanding of project methodology
- Strong troubleshooting and problem-solving skills, resiliency in the face of continual change, and ability to handle high demands
- Working knowledge of video collaboration (Zoom) and providing local A/V support
- Prepare the office for new product or service releases and stay at the forefront of emerging industry practices, ensuring compliance with IT security and general controls
- Responsible for maintaining local inventory accuracy and coordinating equipment
- Prepare new hire hardware for deployment
- Responsible for running weekly new hire orientation
- Troubleshoot client-side network connectivity issues
Our take
Developed as a fresh alternative to the archaic systems of data governance and information silos, Snowflake is a frictionless cloud data platform that removes the barriers preventing organizations of all sizes from unleashing the true value of their data.
The company equips organizations with a single, integrated platform that offers the only data warehouse built for the cloud; instant, secure and governed access to their entire network of data; and a core architecture to enable many types of data workloads, including a single platform for developing modern data applications.
Major competitors include Azure, SQL and AWS, and Snowflake has managed to keep ahead of the competition, cementing itself as a global force. Across its 1300+ partners, the company's cloud manages over 250PB of data (with more than 515 million data workloads running every day). Its continued focus on product R&D and partnership expansion have Snowflake well-positioned to manage itself amidst the competition.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 9 rounds)
Feb 2020
$479m
LATE VC
Oct 2018
$450m
LATE VC
Total funding: $1.4bn
Company benefits
- Comprehensive health insurance plans
- Health savings accounts
- Robust retirement plans
- Life and disability insurance
- Weekly online lunch and learns
- Virtual workout classes
- Ergonomic work-from-home equipment
- On-demand mental health and wellness programs
- Fertility benefits and family planning resources
- Generous time-off and various leave plans
- Onsite and Remote Work
- Employee discounts and pre-tax selections
- New hire equity + Employee Stock Purchase Plan (ESPP)
- Quarterly bonus or commission program
Company values
- Put Customers First - We only succeed when our customers succeed
- Integrity Always - Be open, honest and respectful
- Think Big - Be ambitious and have big goals
- Be Excellent - Quality and excellence count in everything we do
- Get It Done - Results matter. Work hard and smart
- Own It - Build our product and our company like it’s yours, because it is
- Make Each Other the Best - Treat people with kindness and respect
- Embrace Each Other's Differences - Accept and appreciate everyone from every walk of life
Company HQ
Bozeman, MT
Articles
Leadership
Benoit Dageville
(Co-Founder)Benoit, a leading expert in parallel execution and self-tuning databases, founded Snowflake after 10+ years at Oracle as a lead architect. He holds a PhD in Computer Science and has 270+ patents.
Thierry Cruanes
(Co-Founder)Thierry is a leading expert in query optimization and parallel execution. He has a PhD in Computer Science with a focus in Database Systems and is a named inventor on 200+ patents.
Salary benchmarks
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Diversity, Equity & Inclusion at Snowflake
- At Snowflake, embracing each others’ differences is a core value of our organization. We recognize and appreciate the importance of creating an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. Promoting the values of diversity and fostering an inclusive workplace culture takes each of us working together, caring deeply, and acting intentionally.
- Since Day 1, Snowflake and its culture belong to each of us, We “own it.” Owning it means we continually look for ways to improve and it’s in that spirit that our Diversity Council was formed. Our Council spans every functional area with an eye towards diverse representation across a range of demographics - 50% female, 50% persons of color, 21% LGBTQ, 7% persons with disabilities, and four generations. The Council narrowed in on three priority areas to focus our initiatives and impact positive change.
- 1. Enabling employee and community readiness by creating focus groups and using data to reveal deeper insights into our community and our specific needs and challenges to guide our future efforts and target initiatives.
- 2. Empowering employees’ voices by organizing outlets for conversation, spotlighting different employee stories, building mentorship programs, and supporting cultural inclusion.
- 3. Building external partnerships to broaden demographic representation in our candidate pipeline and educational partnerships to enable equitable opportunities for generations to come.
- As a company of action, we are committed to managing and measuring our forward progress around diversity and inclusion. And because we are a data company, the approach of gaining insights from the data, setting targets, measuring results, and iterating is in our DNA. We have put in place the foundational groundwork to ensure diversity, equity, and inclusion for right now and for the future of Snowflake.
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