Head of Design, Block

Square Banking

$326.3-398k

The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus

Expert level

Remote from US

Financial services ecosystem

Job no longer available

Financial services ecosystem

1001+ employees

FintechB2CB2BPaymentsFinancial Services

Job no longer available

$326.3-398k

Expert level

Remote from US

1001+ employees

FintechB2CB2BPaymentsFinancial Services

Company mission

To create better tools to help everyone access the economy.

Job

Company

Role

Who you are

15+ years of professional design experience and 6+ years managing and leading design and creative teams
Experience leading teams with multiple disciplines including Product Design, Brand Creative, and Research, to bring together delightful and impactful experiences for our customers.
A background with an emphasis on innovative product design, with experience leading brand creative teams and research.
You have led teams that have contributed to high impact and high visibility projects for your company.
A proven ability to collaborate closely with Product, Marketing, and Engineering leaders to influence the product roadmap and the organizational structure.
A diverse portfolio of work across Product and Brand that illustrates your ability to have impact and lead at the project level, product level, organization level, and company level.
Experience establishing organization-level goals and translating them to teams across multiple products to create remarkable experiences.
You implement and lead processes that solve difficult problems and influence across a collection of products.
Build relationships with team members from Engineering, Product, Marketing, and Data Science and speak to product strategy, design goals, and execution
Drive discipline-wide conversations and create deliverables on how to improve process, operations, and tools throughout all of Square

What the job involves

We are looking for a Global Head of Design for Square's Banking team. The Banking team was created in 2021, bringing together many financial products at Square into a cohesive suite of banking products, designed specifically for small businesses
With Square Banking, businesses can sell, save, spend, and borrow as fast as they need to. Their payments, bank accounts, and cash flow, are synced together. When they take payments and bank through Square, everything is connected
We are adding quickly to this initial collection of financial tools as we expand internationally and you will lead a team as you build the brand, add features, and launch whole new products
Report directly to the GM of Banking and partner with your peers in Product, Marketing, and Engineering, on the Banking executive team
Lead a team responsible for every touchpoint of a customer’s experience with Square Banking, from their first marketing or brand interaction all the way through their ongoing experiences inside the products
Lead a diverse team of 30+, responsible for numerous functions including: Product Design (including UX writing), Brand & Marketing Creative (creative directors, art directors, designers, and writers), Research (UX and marketing research), and Design & Creative Operations to keep it all running smoothly
Create an environment where individuals are inspired to do incredible work, building trust with them and across the organization
Hire and lead people, while also creating a space where Designers and Creatives are safe to take risks in the pursuit of unique work
Additionally, you will be part of our overall design leadership team at Square and be a core driver of decisions improving the entirety of Design and Creative disciplines at Square
You will partner with other Heads of Design peers throughout Square to establish best practices and operations for the discipline

Our take

Block is a financial services technology company comprising of Square, Cash App, Spiral, TIDAL, and TBD. Its biggest brand, Square, offers hardware and software for small to medium-sized businesses enabling them to manage the entire payment lifecycle. It functions similarly to Shopify and Stripe, but has paired online payment processing with physical devices such as registers, payment terminals, and mobile card readers.

The business was originally founded as Square in 2009 by Jack Dorsey of Twitter fame. Already well-established with SMEs all over the globe, Square has significantly benefited from the increased demand for mobile payment systems. Its order management feature remains a go-to tool for small businesses that otherwise didn't have the proper infrastructure in place when demand for home delivery surged.

Square rebranded as Block in December 2021, with the Square brand name remaining in place for their seller business. The company has since come under fire for its security practices, facing lawsuits in relation to a major breach of CashApp user data, and in 2024 announced plans to reduce its workforce in order to cut costs. Despite these setbacks, there is every chance the business will move past this, though it may take some time to rebuild trust in its product.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

19% employee growth in 12 months

Glassdoor (4.1)

Trustpilot (4.1)

Company

Company benefits

Healthcare coverage (Medical, Vision and Dental insurance)
Health Savings Account and Flexible Spending Account
Retirement Plans including company match
Employee Stock Purchase Program
Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
Paid parental and caregiving leave
Paid time off (including 12 paid holidays)
Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
Learning and Development resources
Paid Life insurance, AD&D, and disability benefits

Company HQ

SoMa, San Francisco, CA

Leadership

Jack Dorsey

(CEO)

Having studied at and dropped out of New York University, Jack founded Twitter in March 2006, where he has served as CEO since. He co-founded Square with Jim in February 2009, and has remained its CEO ever since.

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