Customer Success Manager, Nodes & Links
More information about location
Infrastructure project management platform
Job no longer available
Infrastructure project management platform
21-100 employees
Job no longer available
More information about location
21-100 employees
Company mission
To help every member of every team to track, analyse and prioritise work to make great decisions.
Role
Who you are
- Bachelor's degree or equivalent in Science, Technology, Engineering or Mathematics, with a record of over-achieving expectations
- 3+ years of experience as a Customer Success Manager role (or relevant) in a SaaS/Tech environment (ideally in a startup)
- Diplomacy, tact, and poise under pressure when working through customer issues
- Proven experience in leading and facilitating customer meetings and workshops
- Empathy for understanding our customer’s problems, and a passion for solving them
- Experience in product usage tools (eg Hotjar, AWS QuickSight, Google Analytics)
- Strong written and verbal communication skills (English)
- Enthusiastic, competitive, self-motivated and proactive team player
- Comfortable working with remote teams (European Time zones)
Desirable
- Domain experience (Scheduling/Project Management in Construction, Infrastructure, Energy, or Aerospace)
- Start-up experience (Venture Capital-backed)
- Experience working with deep-tech (AI) or data heavy products
What the job involves
- Manage multiple clients during multiple stages of their product journey, from first onboarding to broadening their enterprise adoption, growing set ROIs
- Develop, own and maintain success plans that are aligned with your customer’s (and ours) strategic objectives
- Meet with customers to monitor sentiment and adoption across the enterprise. Pro-actively identify and leverage growth opportunities (or churn risk) and work with you Account Director for appropriate interventions
- Be the first point of contact to your user base, coaching them on product usage, and develop power users that can organically grow usage and adoption within the enterprise
- Collect and consolidate product feedback (and bug reports) and feed that to Product so that we can build a better product
- Evangelise Nodes & Links, keeping customers informed of new product releases, enhancements, relevant betas, and upcoming features
Our take
The correct scheduling and management of large scale infrastructure construction projects is critical. Mistakes result in lengthy delays, heaps of additional costs, and unanticipated knock-on effects. Nodes & Links is a scheduling and project delivery platform startup looking to help these projects cut down on error, and therefore time, cost, and waste.
It’s a tough market to break into, with competitors like Oracle Primavera already boasting a broad-ranging and long standing customer base. Plus, scouting contracts with the kind of heavy-hitting enterprise clients Nodes & Links software serves isn’t going to be easy for the fledgling business.
Nodes & Links has made a commanding start, though. The company’s software has already been used by Balfour Beatty, HS2, and BAM Nuttal, suggesting that major players are eager to bet on the benefits of its AI-driven, predictive capabilities. It's impressive to see this kind of traction straight out the gate. Plus, infrastructure project mismanagement has been around for centuries - so Nodes & Links' addressable market isn’t going anywhere any time soon.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
33% female employees
16% employee growth in 12 months
Glassdoor (4.5)
Company
Funding (2 rounds)
Feb 2025
$12m
SERIES B
Jul 2021
$11m
SERIES A
Total funding: $23m
Company benefits
- Equity options, because our success as a company is your success
- Global Health Insurance
- Work with a team of rockstars. Yes - the team is that good
- Remote work budget, so you can build your perfect set up (£/€ 500 year 1 - £/€ 100 year 2)
- Personal development budget, so you can become the best version of you (£/€ 1,000 pa)
- Company laptop, so you can be mobile and work with the best tech
- Annual summer trip, because fun with your teammates matters
- Wedding/Civil Partnerships additional leave of 3 days on us
Company HQ
City of London, London, UK
Leadership
Greg Lawton
(CEO)Member of The Board of Advisors at ZERO. Studied physics and astronomy, before completing an MBA and holding various senior managerial roles at GMB International and BAE Systems.
Christos Ellinas
(CTO)Completed an engineering doctorate in systems engineering before taking up a visiting professorship at Stevens Institute of Technology, and a research fellowship at the University of Bristol.
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