Brand Support Manager, Veepee
Permanent Contract
+ Variable Bonus
International eCommerce company
Posted today
International eCommerce company
1001+ employees
Posted today
+ Variable Bonus
1001+ employees
Company mission
Veepee's mission is to offer the worlds of culture and entertainment the best in digital technology.
Role
Who you are
- You have initial experience in a level 1 technical support role and/or in customer relations
- Good knowledge of the world of e-commerce and/or marketplaces is recommended
- You have excellent organizational skills and know how to prioritize tasks
- You also have excellent relationships with both internal and external customers with good cross-functionality
- Able to identify and analyze technical problems, you are guided towards results and are in a process of continuous improvement
- You have a good ability to train others on IT tools using language adapted to each interlocutor
- Fluent in German and English
What the job involves
- Explain and guide the sellers through their onboarding process to our internal platforms on the Brandsplace and resolve and assist them through technical problems
- Reporting to the Lead Brand Support the responsibilities and duties are:
- Explain and guide the seller through their onboarding process to our internal platforms / BO: integration of the catalog in our tools, trainings on back offices etc.
- Find solutions adapted to the seller’s profile on a technical point of view
- Follow up and communicate on the progression of the onboarding with the Veepee sales team
- Resolve and assist sellers through technical problems
- Help and assist the seller with regards to the technical part in order to add new products to our permanent offer / catalogs
- Help and assist the seller with regards to the technical part during the preparation of connected flash and campaigns
- Closely follow the updates from our technical partners
- Write and update documentations shareable internally and with the sellers and improve proactively our processes
Application process
- HR interview
- HR/Manager interview
Our take
eCommerce is booming across the world. Driven by a rise in mobile devices and general changes in consumer trends, global eCommerce sales are expected to total $8 trillion worldwide in 2027. This is a massive time in the history of eCommerce business.
Founded in 2001, Veepee specialised in so-called "flash sales", which usually last between three to five days and are exclusively available to the 50+ million members that VeePee's website boasts. In a nutshell, then, its strategy is based on two pillars of consumer engagement: exclusivity and time-restricted decision-making.
Now, VeePee is focused on two key goals: expanding its international presence and building a foothold in the second-hand & recycled market. With over 20 years of successful operations behind it, as well as a model which continues to be disruptive, Veepee is in a great position to attack the coming eCommerce growth head-on.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
4% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2013
$26.3m
GROWTH EQUITY VC
Oct 2010
$19m
SERIES E
Total funding: $87.6m
Company benefits
- Be part of a dynamic and international team!
- Flexible schedule⌚️
- Intensive workday on Fridays😄
- Team buildings & afterworks 💃
- Hybrid work model→ Possibility of teleworking 3 days a week 🏡 🏢
- Fresh fruit in the office 🍌 🍈 🍒 🍑 🍑
Company values
- Teamwork at the heart of your success - Nothing great in life is achieved without the help of others. At Veepee, you’ll find your place in a rich, stimulating company environment. When you join Veepee, you’ll meet interesting people and forge genuine links with your colleagues
- Juggle with technology in all your projects - When you join Veepee, you’ll be working at the cutting edge of the industry, developing the technologies of tomorrow to deliver the best shopping experience. Digital technologies are the beat that moves our daily lives: at Veepee, they’re at the heart of everything we do
- Change your job without changing company - When you join Veepee, you’re investing in one career while giving yourself the chance to discover others further down the line. You’ll be investing in your own work, and everything else you do here at Veepee. Never say never in life: here at Veepee, you can choose to build your career from a variety of professional areas
Company HQ
Saint-Denis, France
Articles
Leadership
Previous co-founder and CEO of Cofotex.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Diversity, Equity & Inclusion at Veepee
- At Veepee, diversity (gender equality, social or cultural diversity…) is part of our corporate culture, shared by all staff. 60% of the Veepee’s workforce in France are women. At Comex level, 40% of leaders are women
- Since September 2018 and “the law for freedom to choose his own professional future”, companies are now obliged to publish (every March, 1st) a “Gender Equality Index”. This index, which takes the form of a score out of 100, consists of five main indicators that assess the wage inequalities between women and men within companies
- The 2019 index for Veepee France is 89/100. We are actively working to further improve this score. And we are committed to continue our non-discrimination mindset, engraved in our DNA since the first days. Naturally implemented on a daily basis at Veepee, it is a key factor in our culture, which contributes nowadays to our international adventure
Share this job
View 13 more jobs at Veepee