Director of Product Design, Visier

• We’re looking for a Director of Product Design who loves working at that intersection; someone who can zoom out to see the big use case, zoom in to perfect the details, and bring others along for the ride
• We are looking for a hands-on leader who can think strategically and operate tactically to deliver results
• The ideal candidate operates with humility, is open-minded, prioritizes team success over personal credit, and actively seeks feedback to drive function-wide improvement
• Ability to turn ambiguity into structure: you’re as comfortable mapping a system as you are polishing a flow
• Strength in storytelling: you can guide a group toward shared understanding
• Passion for working on complex, data-rich products where clarity and usability are hard-won
• A collaborative spirit: you like working with smart, opinionated people who challenge you (and expect the same)
• Ability to independently research, understand, and define user personae, including subject matter nomenclature
• Exceptional communication and relationship-building skills, with the ability to influence senior management and executive leaders
• 10+ years of progressive experience in UX or product design for complex software applications, with a portfolio that shows how you think, not just what you made
• 3-5+ years in a formal leadership role managing product design or UX teams
• Demonstrated experience planning and conducting user research and usability tests
• Expert-level knowledge of design systems, and familiarity of and experience with design and development processes (e.g., Lean, Agile, Design Sprints, Design Thinking)
• Experience using some industry standard design tools (e.g., Figma, Claude Desktop, Adobe CC,or other related design tools)
• Our entire organization travels to our Vancouver HQ for a week of team building, learning and breakout sessions

Desirable

• As a senior member of our design organization, you’ll help shape the experience of our platform, guide cross-functional teams through ambiguity, and make messy problems simple and elegant
• You’ll mentor and manage others, lead our UX strategy and execution, influence product strategy, and work shoulder-to-shoulder with Product Managers and Development leads to give beautiful form to big ideas
• You’ll be responsible for making our user experience as seamless and intuitive as possible and for the delivery of results by the Design function
• You and your team will be working on existing products, such as Visier People, our People Data Platform, and our Workforce Planning and AI products, as well as other cutting-edge features and products we are taking to market
• Working with PM, Dev, and Design team members, lead the definition and execution of our UX vision and strategy
• Champion a user-centric design culture, oversee user research and testing, and ensure delivery of innovative, intuitive, and cohesive end-to-end user experiences that align directly with business objectives and drive high customer adoption and satisfaction
• Guide the development and evolution of our design systems and practices as we grow, ensuring consistency, scalability, and efficiency in design execution across all product development teams
• Mentor, lead, and manage a diverse team of designers and help raise the design bar across product development teams
• Define, implement, and continuously improve design processes and standards to maximize the quality, velocity, and efficiency of the Design team
• Set goals and objectives for the team, allocate resources and assign tasks, and monitor team performance
• Measure and track performance across both quantitative and qualitative KPIs to continuously monitor, analyze, and report on the effectiveness of UX initiatives
• Hire and develop team members
• Drive/own end-to-end design for our core products and projects; from framing the problem to interaction details
• Lead discovery with cross-functional partners to identify and define the right problems to solve
• Bring curiosity, craft, and clarity to conversations that start messy
• Conduct user research to identify needs and opportunities and define user personas and journeys
• Translate complex workflows into intuitive, human-centered experiences
• Working iteratively, translate concepts into sketches, wireframes, prototypes, and high-fidelity mock-ups to establish a strong user experience vision and then review and validate your designs directly with end-users and stakeholders through testing and feedback sessions to understand needs, pain points, and behaviors and to improve usability and satisfaction
• Support development with the right level of documentation and guidance as they begin to implement your design