Collections Associate, flatfair
Part-time
+ Annual 10% bonus, payable quarterly
More information about location
1+ day a week in office
Deposit-free renting solution
Be an early applicant
Deposit-free renting solution
21-100 employees
Be an early applicant
+ Annual 10% bonus, payable quarterly
More information about location
1+ day a week in office
21-100 employees
Company mission
To give peace of mind to tenants, agents and landlords with a simple and modern way to rent.
Role
Who you are
- A highly professional and resilient customer service professional with experience working in B2C consumer collections or debt recovery
- This role will involve a high level of outbound calling, so you’ll be a confident communicator able to build rapport quickly
- Comfortable and incentivised by working towards clear targets
- An eye for detail - whether it’s accurate notes on every customer interaction or perfectly penned written comms
- A desire to continuously learn and improve our service to customers and team performance drives us in Collections
- You’ll combine empathy and resilience to ensure every customer interaction is fair, friendly and effective
- We value diversity and welcome applicants with varying backgrounds and experiences. Even if you don't meet all the requirements, you could still be a great fit. Apply now if you believe you can excel in this position
What the job involves
- Join flatfair as a Collections Associate to assist flatfair with the recovery of outstanding payments from tenants
- As the Collections Associate, you’ll play a crucial role in minimising losses and providing exceptional customer service to our tenants, landlords and agents
- Lead outbound communication with tenants, keeping them informed of the status of their end-of-tenancy charges and collecting outstanding payments
- Contact tenants with outstanding payments to arrange payment or organise a payment plan as appropriate
- Ensure we have an accurate record of the status of all our collections accounts, keeping all documentation and electronic records in pristine condition
- Build out reporting to monitor scheduled payments and follow up with customers as required to ensure all agreed payments are made on time
- Support the commercial success of the business by reducing losses through outstanding debt
- Reduce our risk by ensuring all Collections processes are followed and SLAs met
- Help improve the Collections process as it continues to evolve by providing continual feedback and testing new approaches
- This is a part-time role (25 hours a week) and you will need to be available a minimum of 4 days a week
Salary benchmarks
Our take
The average rental deposit in the UK is over £1000, an amount that many tenants struggle to pay when moving home. Flatfair's answer to this is offering a non-refundable membership-fee equal to one-quarter the cost of a rental deposit, meaning renters don't have to take on credit card debt or borrow from family and friends to fund a deposit.
Other companies such as Goodlord and Movebubble have also tried to disrupt rentals, but it remains a hard space to crack. That said, Flatfair's approach, in which it becomes pivotal to both landlords and tenants, puts the company in a smart position to streamline processes and improve the experience, and certainly makes it an intriguing prospect in the space.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Aug 2025
$1.4m
SERIES A
Aug 2019
$11m
SERIES A
Total funding: $14.7m
Company benefits
- Top-notch tech - Whatever gear you need to best do your thing (Macs / PCs, iphones / Android etc)
- Holidays - 25 days holiday a year (plus UK public holidays), and we encourage you to use them all up!
- Learning and training - We’ll contribute towards training courses and conferences that help you learn and grow professionally and personally
- Personal development - Following a motivating career path, we value growth from within the business and encourage people to step up
- Share options - Our staff are helping us build something amazing, so we want to share flatfair's success with our team
Company HQ
City of London, London, UK
Leadership
Franz Doerr
(Co-founder)Previously an Associate at Deutsche Bank.
Bartosz Alksnin
(CTO & Co-founder)Previously the Lead Game Designer at King and a Senior Game Designer at Gamesys.
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